Scott Killian
Vancouver
Summary
Senior Commercial Property Management Executive with 25+ years of experience leading large portfolios of retail, office, industrial, and multifamily assets with a Market Value of $100 Million+. Proven record of maximizing property values, driving revenue growth, and developing high-performing teams. Expertise in lease negotiation, capital improvements, financial analysis, and client/tenant relations. Recognized for business development success, innovative marketing strategies, and strong leadership that restores underperforming assets and builds long-term client trust.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Commercial Real Estate Manager
NAI Elliott
01.2016 - 01.2025
- Management of real estate portfolio consisting of Retail (577,000 SF), Industrial (151,000 SF), and Office (35,000 SF) in the Portland Metro area with an estimated Market Value of $100 Million. Extensive experience managing office and medical buildings, grocery-anchored shopping centers, retail strip malls, and shopping center maintenance director. Recognizable tenants include New Seasons, IGA Supermarket, Express Employment (Stoller Vineyards), Starbucks, Mud Bay, Killer Burger, Goodwill, Dave's Hot Chicken, Crumbl Cookies, Fresenius Medical, CREO Chocolates, and many more.
- Advanced understanding of commercial budgeting and interrelated billing of tenant's pro-rata share of CAM (NNN) expenses. I view the budget as the roadmap to achieving revenue and expense goals, detailing operating expenses based on historical data, including amortized CAPEX schedules. The budget summarizes tenant base rents and CAM charges, and lease-up strategies, including upcoming lease renewals and escalated rents. Last, the budget is integral in establishing the monthly tenant NNN (CAM) charges for the coming year.
- Collaborate with clients, leasing manager, brokers, and attorneys to negotiate commercial leases and renewals, including NNN leases, base year office leases, and gross leases. Proficient at interpreting commercial lease terms, including escalated rent, percentage rent, critical commencement dates, adherence to lease terms, Cap on operating expenses, tenant improvement allowances, Landlord’s work requirements, abated rent, repair and maintenance responsibilities, and lease assignments.
- Excel at building professional relationships with clients, tenants, and stakeholders to demonstrate proactive management and develop trust.
- Proven business development skills at NAI Elliott. Established a multifamily platform to broaden our management capabilities and revenue stream which generated additional revenues of $250,000 annually. Created and implemented new multifamily policies and procedures. Established new human resource guidelines, credit screening, residential property management software, on-line forms, management agreements, and vendor services. Awarded five (5) multifamily accounts consisting of 500 units and one retail property in first year.
- Maximize income by amortizing capital expenditures over their useful life and recouping costs through tenant CAM charges.
- Achieve CAM Reconciliation goals within 5% of budget by closely monitoring expense variances on the monthly financial statements and adjusting spending accordingly.
- Experience creating property sale pro-formas, including revenues and expenses, Cap rates, and NOI to determine real estate market values.
- Develop management plans, including leasing strategies, NOI goals, NNN (CAM) rates, and capital improvements that meet client expectations.
- Take over troubled accounts to streamline operations, improve collections, enhance budget strategies, renew leases with annual fixed percentage rent increases, and initiate exterior maintenance projects to improve curb appeal and help tenant businesses thrive.
- My tenant and client customer service philosophy is, “Treat Others How You Want to be Treated”.
Regional Property Manager
Quantum
01.2004 - 01.2015
- High-level asset management of multifamily portfolio consisting of 15 - 18 Class B properties in the Portland Metro area with a market value of 300 million.
- Awarded management contract by Evergreen Housing & Development to manage a 200-unit apartment complex in Bend, Oregon. Collaborated with the developer to renovate the building exteriors and interior units. Improvements included new 3-color exterior paint schemes, parking lot sealcoat and striping, landscape refresh, clubhouse remodel, vinyl wood plank flooring, countertops, modern lighting and hardware, and interior color change. The past renovation property market value increased roughly 50%.
- Developed apartment renovation programs for local real estate investors – Dean McGregor and Ken Hoffman. Collaborated with non-profit organization (Artspace Projects) to renovate Everett Station Lofts in Chinatown. Awarded Old Town Improvement Grant by the PDC to restore the open-air rooftop deck, exterior painting, lighting, building tile, apartment kitchens, and security systems.
- Awarded new contracts by local developer (Bill Maitland) to lease up 160-unit and 56-unit apartment complexes in Clark County. Provided consulting on apartment fixtures to maximize rental rates and property values. Surpassed marketing goals by obtaining temporary occupancy permits to pre-lease individual buildings as they were brought on-line. Achieved 95% occupancy rate goals in record time of ninety (90) days.
- Excelled at new business development. Awarded management of 228-unit and 78-unit apartment complexes from a competitor. Streamlined operations and increased total revenues by 25% in Year One.
- Successfully led a team of forty (40) management, leasing, and maintenance personnel who outperformed their industry peers. A firm’s most asset is its employees.
- Conducted quarterly training seminars with management and maintenance teams.
- Entrusted with taking over our largest client’s eight (8) property portfolio. Repositioned the portfolio and increased NOI by 20% in Year One. Results were achieved by streamlining operations, replacing low performing staff, reducing operating expenses, revamping the marketing plan, and increasing sales.
Property Manager
Norris & Stevens, Inc.
01.1998 - 01.2003
- Successful management of Class B and C multifamily portfolio of 750 units in the Portland Metro market.
- Comprehensive review of Profit & Loss variance reports, along with a written summary of property performance. Prepared annual budget for each property as a template for achieving NOI goals.
Property Manager
Phillips Real Estate Services
01.1994 - 01.1997
- Supervised multifamily portfolio of ten (10) properties in the heart of downtown Seattle. The properties were charming brick buildings constructed in the early 1900’s.
- Responsible for all aspects of building operations, employee supervision, hiring and training, financial management, adherence to Washington State Landlord Tenant Law, overseeing vendors, and client and tenant relations.
Education
B.A. - Sociology
Washington State University
Skills
Asset and Portfolio Management (Retail, Office, Industrial, Multifamily)
Lease Negotiation and Tenant Relations
Strategic Budgeting & Financial Analysis (NOI, Cap Rates, Pro-Formas)
Capital Improvement Planning and Project Management
Business Development and Client Relations
Leadership, Staff Development, and Cross-Functional Collaboration
Certification
- Certified Property Manager (IREM), CPM
- Oregon Principal Broker License
- Washington Managing Broker License
Timeline
Commercial Real Estate Manager
NAI Elliott
01.2016 - 01.2025
Regional Property Manager
Quantum
01.2004 - 01.2015
Property Manager
Norris & Stevens, Inc.
01.1998 - 01.2003
Property Manager
Phillips Real Estate Services
01.1994 - 01.1997
B.A. - Sociology
Washington State University