Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Additionalinformation - Keyskills
Timeline
Generic
Scott King

Scott King

North Miami,FL

Summary

Diligent Assistant Store Manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Follett Higher Education Group
09.2022 - Current
  • Providing excellent customer service
  • Opening and closing store in accordance with company guidelines
  • Cash handling
  • Inventory Management
  • Maintaining consistent relations with College Business Director (Barry University)
  • Assisting with all company directives (ordering, merchandising, and outreach)

Floor Supervisor

TRULIEVE MEDICAL DISPENSARY
06.2021 - 08.2022
  • Providing excellent patient service
  • Maintaining facility in accordance with all state regulatory guidelines
  • Coaching dispensary associates on related performance and communicating all company directives per guidelines
  • Opening and closing dispensary in accordance with company guidelines
  • Leading with empathy
  • Maintaining current product knowledge, promotions and communicating all directives to team
  • Inventory management

Lead Bookseller (Supervisor)

Barnes & Noble
11.2020 - 05.2021
  • Providing excellent customer service
  • Opening and closing store in accordance with company guidelines
  • Cash handling
  • Maintaining and driving merchandise in accordance with visual merchandising standards
  • Coaching booksellers on performance standards
  • Processing ship from store orders for customers

Stock Supervisor

Vans
11.2017 - 05.2018
  • Assisted in maximizing store sales and achieving store sales goals
  • Led in an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
  • Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager
  • Ensured excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly
  • Ensured that store team is engaging with each customer to create an authentic brand experience
  • Led and inspired customer-centric culture by proving direct feedback and supervision of the associates the in-store experience
  • Provided coaching to the store team in the core areas of customer engagement and sales results
  • Ensured store team receives relevant, timely feedback, coaching, and redirection that enables their success
  • Monitored that all company and store policies and procedures are followed and reports concerns directly to the Store Manager
  • Under the direction of the Store Manager, monitored and maintained store operations standards and delegated tasks to associates as needed to maintain operational excellence
  • Ensured the visual merchandising standards for the store are maintained
  • Under the direction of the Store Manager, assisted in supervising and coaching a high-performing team of customer focused associates
  • Coached and provided sales-related feedback to the team
  • Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary
  • Supports the Open Door Policy
  • Under the direction of the Store Manager, monitored compliance and adherence to policies and procedures, standards and practices, and company directives
  • Protected company assets
  • Monitored compliance with company safety, security, and shrink avoidance policies and programs
  • Reacted quickly to all customer and employee injuries and partnered with Store Manager, District Manager, and Human Resources immediately
  • Modeled behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans

Department Manager

Barnes & Noble
03.2014 - 11.2017
  • Responsible for maintaining and overseeing daily receiving operations
  • Functions as manager on duty when needed, overseeing all store operations and departments
  • Prioritizing and delegating tasks
  • Regularly managing roll out of new product and programs
  • Organizing and executing new department roll out without incurring extra payroll
  • Assisting in interviewing/hiring of staff
  • Training, mentoring and supervising booksellers on all operational aspects
  • Assisting in training and development of all booksellers

Education

High School Diploma -

North Miami Sr. High
North Miami
01.1996

Skills

  • Team/Performance management
  • Operations
  • Asset Protection
  • Customer service and engagement
  • Retail operations
  • Store opening and closing
  • POS systems operations
  • Mentoring and coaching
  • Process improvements
  • KPI tracking
  • Payroll administration and timekeeping

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

Driver's License

Additionalinformation - Keyskills

  • Customer Service Excellence
  • Team Building & Leadership
  • Staff Development & Training
  • Time Management
  • Team/Performance Management
  • Shrink Reduction/Loss Control
  • Troubleshooting/Problem Solving
  • Operations
  • Asset Protection
  • Inventory Management
  • Expense Reduction

Timeline

Assistant Store Manager

Follett Higher Education Group
09.2022 - Current

Floor Supervisor

TRULIEVE MEDICAL DISPENSARY
06.2021 - 08.2022

Lead Bookseller (Supervisor)

Barnes & Noble
11.2020 - 05.2021

Stock Supervisor

Vans
11.2017 - 05.2018

Department Manager

Barnes & Noble
03.2014 - 11.2017

High School Diploma -

North Miami Sr. High

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Scott King