Scott King

As a Delivery Management Lead for mainframe hardware configuration, I led a delivery team of high-technical IT resources within a customer-focused and contractual environment. I was responsible for aligning our solutions with clients' evolving business needs, using my in-depth understanding of our service portfolio and each customer’s unique environment. I partnered closely with internal stakeholders to implement tailored, value-driven technology solutions. By managing cross-functional teams—including engineers, system administrators, and product support staff—I ensured effective service delivery, operational continuity, and rapid issue resolution across systems, software, and networked devices.

In this leadership role, I also collaborated with Delivery Partners, Architects, and Site Reliability Engineers (SREs) to collaborate and maintain resilient, scalable IT systems. I owned the technical and managerial oversight of delivery operations, encouraging innovation and promoting customer success through proactive engagement and operational excellence. My work consistently focused on improving service reliability, reducing incidents, and elevating the overall customer experience in a fast-paced, technology-driven environment.

As a Delivery Manager for several teams, my responsibilities included leading numerous teams(Identity Access, Intel Server and a Mainframe Hardware Configuration) of high-technical IT resources within a customer-focused and contractual environment. I was responsible for aligning our solutions with clients' evolving business needs, using my in-depth understanding of our service portfolio and each customer’s unique environment. I partnered closely with internal stakeholders to implement tailored, value-driven technology solutions. By managing cross-functional teams such as system administrators, I ensured effective service delivery, operational continuity, and rapid issue resolution across systems, software, and networked devices.

In these leadership roles, I also collaborated with Delivery Partners, Architects, and Site Reliability Engineers (SREs) to collaborate and maintain resilient, scalable IT systems. I owned the technical and managerial oversight of delivery operations, encouraging innovation and promoting customer success through proactive engagement and operational excellence. My work consistently focused on improving service reliability, reducing incidents, and elevating the overall customer experience in a fast-paced, technology-driven environment. This position transitioned from IBM Global Services to Kyndryl in November of 2021.

As the Team Lead of our Identity Access team(IAM) I was responsible for user id, access and audit operations and served as my teams infrastructure subject matter expert. I was also responsible for managing performance and workload and ensuring work load was dispersed properly and served as a escalation point during critical situation issues.

In my role as a Unix System Admin, I specialized in providing perform services to clients on hardware and software components. Work

included operation and maintenance of operating systems across multiple platforms, middleware applications, high availability solutions and load balancing. Job responsibilities for this role included, operation and maintenance of operating systems and platform support, database administration, capacity planning, performance management, security compliance. Support was also provided for systems management tools which monitor the operational status of the environment.