Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Scott Klaiber

Murrells Inlet,SC

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

19
19
years of professional experience

Work History

Depart Supervisor Inside-Outside Lawn and Garden

Lowes #2476
08.2023 - 03.2024
    • Developed effective improvement plans in alignment with goals and specifications.
    • Helped meet changing demands by recommending improvements to business systems or procedures.
    • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
    • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
    • Evaluated staff performance and provided coaching to address inefficiencies.
    • Devised and implemented processes and procedures to streamline operations.
    • Educated staff on organizational mission and goals to help employees achieve success.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Conducted regular reviews of operations and identified areas for improvement.
    • Evaluated customer needs and feedback to drive product and service improvements.

Flooring Sales Specialist

Lowes #2476
06.2023 - 08.2023
    • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
    • Drove team revenue totals by bringing in top sales numbers.
    • Maintained in-depth understanding of all available brands and types of flooring available to customers.
    • Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
    • Assisted customers with selecting appropriate floor types and styles.
    • Discussed pricing, additional charges, and payment plans during sales process.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Developed strong rapport with customers and created positive impression of business.
    • Prioritized helping customers over completing other routine tasks in store.
    • Recommended complementary purchases to customers, increasing revenue.
    • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
    • Engaged in friendly conversation with customer to better uncover individual needs.

Depart. Supervisor Millwork, Cabinetry, Appliances

Lowes #1010
06.2015 - 10.2021
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Generated reports detailing findings and recommendations.
    • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
    • Evaluated customer needs and feedback to drive product and service improvements.
    • Developed effective improvement plans in alignment with goals and specifications.
    • Educated staff on organizational mission and goals to help employees achieve success.
    • Helped meet changing demands by recommending improvements to business systems or procedures.
    • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
    • Evaluated staff performance and provided coaching to address inefficiencies.
    • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Millwork Sales Specialist

Lowes #1010
02.2015 - 06.2015
    • Organized storage spaces for easy use and error-free inventory tracking.
    • Assisted customers with making optimal choices for construction, renovation and addition plans.
    • Increased per-customer sales totals by recommending additional tools, supplies and lumber.
    • Assisted customers in determining best-fit products and located desired items in lumber yard.
    • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
    • Recommended complementary purchases to customers, increasing revenue.
    • Prioritized helping customers over completing other routine tasks in store.
    • Provided exceptional services and pleasant shopping experiences to retail customers.
    • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
    • Built customer loyalty and retention by delivering excellent shopping experiences.
    • Listened to customer needs and desires to identify and recommend optimal products.
    • Created inviting environment for customers by maintaining store organization and cleanliness.
    • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
    • Stocked merchandise, clearly labeling items, and arranging according to size or color.
    • Monitored customers for signs of security concerns and escalated issues to management.
    • Engaged in friendly conversation with customer to better uncover individual needs.

CSA Lumber

Lowes #1010
11.2014 - 02.2015
    • Connected with customers by listening to concerns and answering questions.
    • Demonstrated safe practices and procedures in store by adhering to company standards.
    • Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
    • Answered customer questions about product availability and shipment times.
    • Built strong relationships with customers and colleagues by providing friendly and personable service.
    • Maintained clean and organized work environment to maintain customer safety.
    • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
    • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Owner

Faux-Tastic
01.2006 - 01.2012
    • Owner and operator of own decorative painting company
    • Did variety of finishes on interior of homes and furniture.
    • Managed day-to-day business operations.
    • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Floor Designer/ Sales

Miller Brothers Furniture
01.2005 - 01.2006
    • Set up floor, tag merchandise, help with sales.
    • Applied skill in color theory and composition to bring client visions to fruition.

Education

Certificate - Make-Up Artist and Advanced Prosthetics

Joe Blasco Make-Up Center
Orlando, Florida
01.1994

Associate - Culinary Arts

Pennsylvania Institute of Culinary Arts
Pittsburgh, Pennsylvania
01.1993

Skills

  • Business Development
  • Inventory Control
  • Process Improvement
  • Employee Motivation
  • Training and mentoring
  • Staff Discipline
  • Staff Development
  • Expectation setting
  • Goal-Oriented
  • Priority management

References

Available upon request

Timeline

Depart Supervisor Inside-Outside Lawn and Garden

Lowes #2476
08.2023 - 03.2024

Flooring Sales Specialist

Lowes #2476
06.2023 - 08.2023

Depart. Supervisor Millwork, Cabinetry, Appliances

Lowes #1010
06.2015 - 10.2021

Millwork Sales Specialist

Lowes #1010
02.2015 - 06.2015

CSA Lumber

Lowes #1010
11.2014 - 02.2015

Owner

Faux-Tastic
01.2006 - 01.2012

Floor Designer/ Sales

Miller Brothers Furniture
01.2005 - 01.2006

Certificate - Make-Up Artist and Advanced Prosthetics

Joe Blasco Make-Up Center

Associate - Culinary Arts

Pennsylvania Institute of Culinary Arts

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Scott Klaiber