Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Scott Kocsis

Elizabeth,PA

Summary

Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Service Manager

Jim Shorkey Family Auto Group
09.2022 - Current
  • Managed daily operations, ensuring seamless service delivery and customer satisfaction.
  • Trained and mentored team members to enhance service quality and operational efficiency.
  • Developed and implemented process improvements, streamlining workflows across departments.
  • Collaborated with management to set strategic goals and performance metrics for service teams.
  • Analyzed customer feedback to identify trends, driving initiatives for enhanced client engagement.
  • Facilitated communication between departments to ensure alignment on service standards and expectations.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.

Maintenance

Southwestern Nursing Care Center
03.2019 - Current
  • I do basic maintenance work and patrol the building and make sure everything is working properly and nothing is damaged and if it is I take it apart and fix it and keep everything up to date as far as preventative maintenance
  • Reduced downtime for maintenance by establishing a proactive preventative maintenance schedule.
  • Handled machine maintenance and lubrication.
  • Reviewed production, quality and maintenance reports and statistics to plan and modify maintenance activities.
  • Continually assessed facility maintenance needs, working closely with maintenance teams to address repairs promptly.

Service Technician

Jim Shorkey Family Auto Group
02.2019 - 09.2022
  • Diagnosed and repaired equipment malfunctions to ensure optimal performance and reliability.
  • Collaborated with team members to troubleshoot complex technical issues and implement effective solutions.
  • Led initiatives to enhance customer satisfaction through timely repairs and thorough communication of service updates.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians on best practices for service procedures and safety protocols.

Shift Manager

Da Vinci's Pizzeria
08.2017 - 03.2019
  • Designate work assignments for employees.
  • Track progress of deliveries.
  • Take and prepare new orders.
  • Accountable for cash register and balancing daily sales and inventory report.
  • Supervised daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained and mentored team members on food safety protocols and customer service excellence.
  • Managed inventory levels, optimizing supply orders to reduce waste and enhance profitability.

Maintenance Worker

Lincoln Boro Municipality
04.2017 - 08.2017
  • Grounds maintenance for borough.
  • Blacktop/ Asphalt patchwork.
  • Wash/ detail borough vehicles.
  • Conducted routine inspections of municipal facilities to ensure safety and compliance with regulations.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment yearround.
  • Followed safety precautions to avoid personal injury and provide safe work environment.

Education

HVAC Universal Certified - HVAC

Steel Center Avts
Clairton, PA
05.2017

High School Diploma -

South Allegheny Ms/Hs
McKeesport, PA
05.2017

Skills

  • Employee training
  • Strategic service planning
  • Customer engagement skills
  • Appointment organization skills
  • Sales coordination
  • Workflow improvement
  • Group dynamics management
  • Proven leadership abilities
  • Conflict resolution expertise
  • Supportive demeanor
  • Service excellence
  • Effective problem resolution
  • Effective time management
  • Trustworthy and diligent

Accomplishments

  • Documented and resolved Service and Sales Relations which led to a better and more consistent work place environment by providing team building exercises.

Certification

  • HVAC
  • Present
  • Universally certified to repair heating / air conditioning units.
  • Sheet metal work
  • Electrical wiring

Languages

English

Timeline

Assistant Service Manager

Jim Shorkey Family Auto Group
09.2022 - Current

Maintenance

Southwestern Nursing Care Center
03.2019 - Current

Service Technician

Jim Shorkey Family Auto Group
02.2019 - 09.2022

Shift Manager

Da Vinci's Pizzeria
08.2017 - 03.2019

Maintenance Worker

Lincoln Boro Municipality
04.2017 - 08.2017

HVAC Universal Certified - HVAC

Steel Center Avts

High School Diploma -

South Allegheny Ms/Hs

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