Scott Koller

• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Continually maintained and improved company's reputation and positive image in markets served.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Devised content strategy to effectively engage target audiences.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Managed budget allocation and resource utilization to maximize marketing ROI.
• Captured new customers by optimizing business strategies and launching products to diversify offerings.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Managed budget implementations, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Formulated policies and procedures to streamline operations.

Training Kitchen manager for 13 stores

• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Maintained records on attendance and participation.
• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed effective training manuals, modules and teaching aids.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Collaborated with management to identify company training needs and scheduling.
• Built and maintained professional relationships with vendors and suppliers.
• Provided coaching and mentoring to employees.
• Developed and implemented successful onboarding program.

• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.