Scott Kush
Irvine,CA
Summary
Detail-oriented Care Technical Specialist with a strong focus on technical support and effective communication. Committed to enhancing team performance and delivering exceptional customer service through innovative problem-solving strategies.
Overview
18
18
years of professional experience
Work History
Care Technical Specialist
Best Buy
Mission Viejo, CA
03.2025 - Current
- Provided technical support for diverse consumer electronics, enhancing customer satisfaction and product usability.
- Troubleshot hardware and software issues, ensuring efficient resolution of technical challenges for customers.
- Collaborated with sales team to deliver comprehensive product knowledge, driving informed purchasing decisions.
- Trained Installer on technical procedures and customer service best practices, fostering a knowledgeable team environment.
- Worked with customer feedback to identify recurring issues, recommending improvements to Installers and Project Managers to enhance service quality.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills and partnering with System Designers and Project Managers when needed
Geek Squad Custom Programmer
Best Buy
Tustin, CA
12.2023 - 03.2025
- Coordinated project timelines with the Installers, Project Managers, System Designers and Customers to facilitate the progress and completion of projects
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Trained Installers by enhancing their skill sets and fostering professional growth within the team.
- Programmed and deployed scalable commercial networks
Geek Squad Custom Installer
Best Buy
Costa Mesa, CA
02.2022 - 12.2023
- Installed audio and visual systems in residential and commercial environments.
- Collaborated with clients and system designers to assess needs and design customized solutions.
- Trained installers on best practices and installation techniques.
- Ensured compliance with safety regulations during all installations.
- Troubleshot technical issues promptly to minimize service delays.
- Managed project timelines, delivering installations within client expectations consistently.
- Maintained high-quality installations, adhering to industry standards and best practices.
Geek Squad Double Agent
Best Buy
Irvine, CA
06.2008 - 02.2022
- Delivered exceptional customer service, addressing customer needs by partnering with the sales staff and resolving issues efficiently.
- Trained new installers on construction practices and product knowledge as well as company procedures to enhance performance.
- Worked with team members to address scheduling needs and facilitating moving jobs between installers to efficiently address customer needs.
Education
High School Diploma -
Irvine High School
Irvine, CASkills
- Deployment of Commercial Networks
- Providing support for clients when issues are experienced within their systems
- Training clients on how to use the new systems installed in their home
- Expert in programming and deployment of Savant systems
- Increasing the knowledge of the installers on the team through classroom and hands on training
- Working with installers to address install concerns and correct behaviors to increase the quality of work, involving Project Managers when needed
Timeline
Care Technical Specialist
Best Buy
03.2025 - Current
Geek Squad Custom Programmer
Best Buy
12.2023 - 03.2025
Geek Squad Custom Installer
Best Buy
02.2022 - 12.2023
Geek Squad Double Agent
Best Buy
06.2008 - 02.2022
High School Diploma -
Irvine High School