Scott Larson
Big Lake,MN
Summary
Professional general manager with over 20 years of hospitality experience and with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager
Super 8 Hotel
05.2019 - Current
- Directed overall hotel operations, ensuring high standards of service and guest satisfaction.
- Implemented cost control measures to optimize budget management and maximize profitability.
- Managed recruiting, hiring and training of team members.
- Boosted employee retention by developing personalized training and fostering positive work environment.
- Developed strategic marketing initiatives to increase occupancy rates and boost revenue streams.
- Analyzed guest feedback to identify areas for service improvement and implement actionable solutions.
- Managed budget implementations, employee reviews, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Evening Front Desk Manager
Super 8 Hotel
08.1999 - 04.2019
- Led front desk operations, ensuring exceptional guest service and satisfaction.
- Managed check in and check out process with minimal wait time for guests.
- Resolved guest complaints promptly, enhancing overall hotel reputation.
- Greeted customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Established strong rapport with returning guests while building new connections with first-time visitors.
Education
High School Diploma -
Webster City High School
Webster City, IASkills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Efficient multi-tasker
- Staff management
- Customer relations
- Delegation
- Vendor relationships
- Cost analysis and budgeting
- Vendor sourcing and negotiations
- Schedule management
- Pool management- water chemistry, filtration, chemical handling, and equipment troubleshooting
Certification
- Certified Pool Operator License - re-issued March 2025, expires March 2030.
Timeline
General Manager
Super 8 Hotel
05.2019 - Current
Evening Front Desk Manager
Super 8 Hotel
08.1999 - 04.2019
High School Diploma -
Webster City High School