Scott Lauer
Myrtle Beach,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Company Truck Driver
Dixie Turf LLC
Galivants Ferry, SC
09.2023 - Current
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained impeccable driving record and history of zero incidents.
Company Truck Driver
TMC Transportation
Columbia, SC
03.2023 - 09.2023
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained impeccable driving record and history of zero incidents.
Owner/Operator
SJL Spirits LLC
Surfside Beach, SC
03.2006 - 03.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
San Fransisco Oven
Myrtle Beach, SC
02.2005 - 03.2006
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
Arby's Roast Beef
Myrtle Beach, SC
05.2004 - 02.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Hourly Shift Manger
Lone Star Steakhouse & Saloon
Murrells Inlet, SC
05.2002 - 05.2004
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Night Manager
JBL Inc.
Laurel, MD
09.1995 - 01.2002
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
No Degree - Accounting
Howard Community College
Columbia, MDNo Degree - CDL Certification
Horry-Georgetown Technical College
Conway, SC02.2023
High School Diploma -
Atholton High School
Columbia, MD05.1997
Skills
- Flatbed Trailers
- Forklift Operation
- Trailer Coupling and Uncoupling
- State and Federal Regulations
- GPS Applications
- Class a License
- Truck Weighing
- Safety and Emergency Equipment
- New Employee Mentoring
- Route Planning
- DOT Regulations
- Vehicle Inspections
- Product Delivery
- Clean Driving Record
- Delivery Scheduling
- Logistics Coordination
- Critical Thin
- Strategic Planning
- Performance Management
- Business Administration
- Financial Management
- Workforce Management
- Marketing
- Team Leadership
- Verbal and Written Communication
- Time Management
- Negotiation
- Brand Management
- Sales Techniques
- Complaint Resolution
- Quality Assurance Controls
- Customer Relations
- Customer Service
- Document Control
- Strategic Sales Knowledge
Timeline
Company Truck Driver
Dixie Turf LLC
09.2023 - Current
Company Truck Driver
TMC Transportation
03.2023 - 09.2023
Owner/Operator
SJL Spirits LLC
03.2006 - 03.2022
General Manager
San Fransisco Oven
02.2005 - 03.2006
Manager
Arby's Roast Beef
05.2004 - 02.2005
Hourly Shift Manger
Lone Star Steakhouse & Saloon
05.2002 - 05.2004
Night Manager
JBL Inc.
09.1995 - 01.2002
No Degree - Accounting
Howard Community College
No Degree - CDL Certification
Horry-Georgetown Technical College
High School Diploma -
Atholton High School