Scott Lauer
Myrtle Beach,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Company Truck Driver
Dixie Turf LLC
09.2023 - Current
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained impeccable driving record and history of zero incidents.
Company Truck Driver
TMC Transportation
03.2023 - 09.2023
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained impeccable driving record and history of zero incidents.
Owner/Operator
SJL Spirits LLC
03.2006 - 03.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
General Manager
San Fransisco Oven
02.2005 - 03.2006
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Manager
Arby's Roast Beef
05.2004 - 02.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Hourly Shift Manger
Lone Star Steakhouse & Saloon
05.2002 - 05.2004
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Night Manager
JBL Inc.
09.1995 - 01.2002
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
No Degree - Accounting
Howard Community College
Columbia, MDNo Degree - CDL Certification
Horry-Georgetown Technical College
Conway, SC02.2023
High School Diploma -
Atholton High School
Columbia, MD05.1997
Skills
- Flatbed Trailers
- Forklift Operation
- Trailer Coupling and Uncoupling
- State and Federal Regulations
- GPS Applications
- Class a License
- Truck Weighing
- Safety and Emergency Equipment
- New Employee Mentoring
- Route Planning
- DOT Regulations
- Vehicle Inspections
- Product Delivery
- Clean Driving Record
- Delivery Scheduling
- Logistics Coordination
- Critical Thin
- Strategic Planning
- Performance Management
- Business Administration
- Financial Management
- Workforce Management
- Marketing
- Team Leadership
- Verbal and Written Communication
- Time Management
- Negotiation
- Brand Management
- Sales Techniques
- Complaint Resolution
- Quality Assurance Controls
- Customer Relations
- Customer Service
- Document Control
- Strategic Sales Knowledge
Timeline
Company Truck Driver
Dixie Turf LLC
09.2023 - Current
Company Truck Driver
TMC Transportation
03.2023 - 09.2023
Owner/Operator
SJL Spirits LLC
03.2006 - 03.2022
General Manager
San Fransisco Oven
02.2005 - 03.2006
Manager
Arby's Roast Beef
05.2004 - 02.2005
Hourly Shift Manger
Lone Star Steakhouse & Saloon
05.2002 - 05.2004
Night Manager
JBL Inc.
09.1995 - 01.2002
No Degree - Accounting
Howard Community College
No Degree - CDL Certification
Horry-Georgetown Technical College
High School Diploma -
Atholton High School
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