Scott Lawless
Brownsburg,IN
Summary
Objective Banking leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
22
22
years of professional experience
Work History
Bank Branch Manager
Woodforest Bank
08.2023 - Current
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Utilized financial software to prepare consolidated financial statements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Manage everyday Branch activities, Coach and assist Bankers
- Conduct weekly meetings, Control Vault limits, order currency needed for branch use
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Branch Manager
Stock Yards Bank & Trust
08.2022 - 07.2023
- Manage everyday Branch activities, Coach and assist Bankers
- Conduct weekly meetings, Control Vault limits, order currency needed for branch use
- Attend bank sponsored events to represent the company and branch
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Utilized financial software to prepare consolidated financial statements.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented service improvements to enhance sales cycle.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Relationship Banker
Bank Of America
02.2022 - 08.2022
- Uncovered correct lending or account product for the client's financial needs
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Complete applications, read credit bureaus, help clients find the correct lending options
- Engaged in meaningful financial discussions with clients
- Analyzed customers' financial information to deliver personalized account guidance.
- Presented new and additional products and services to existing customers.
- Processed customer payments and account setup charges.
- Implemented strategies to increase customer retention, enabling investment growth.
- Tracked and processed customer account requests and applications.
Relationship Banker
BMO Harris Bank
07.2021 - 01.2022
- Unncover correct lending or account product for the client's financial needs
- Complete applications, read credit bureaus, help clients find the correct lending options
- Engaged in meaningful financial discussions with clients
- Analyzed customers' financial information to deliver personalized account guidance.
- Presented new and additional products and services to existing customers.
- Processed customer payments and account setup charges.
- Implemented strategies to increase customer retention, enabling investment growth.
- Tracked and processed customer account requests and applications.
Relationship Banker
Old National Bank
06.2020 - 07.2021
- Unncover correct lending or account product for the client's financial needs
- Complete applications, read credit bureaus, help clients find the correct lending options
- Engaged in meaningful financial discussions with clients
- Analyzed customers' financial information to deliver personalized account guidance.
- Presented new and additional products and services to existing customers.
- Processed customer payments and account setup charges.
- Implemented strategies to increase customer retention, enabling investment growth.
- Tracked and processed customer account requests and applications.
Relationship Banker
KeyBank NA
09.2016 - 06.2020
- Unncover correct lending or account product for the client's financial needs
- Complete applications, read credit bureaus, help clients find the correct lending options
- Engaged in meaningful financial discussions with clients
- Analyzed customers' financial information to deliver personalized account guidance.
- Presented new and additional products and services to existing customers.
- Processed customer payments and account setup charges.
- Implemented strategies to increase customer retention, enabling investment growth.
- Tracked and processed customer account requests and applications.
Auto Sales associate
Champion Chevrolet
10.2001 - 02.2015
- To gain customers' trust and find the correct vehicle for their needs and wants
- Fill out and read credit applications
- Understand clients credit needs and find the correct product
Education
Associates in Business Management - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN06.2000
Skills
- Relationship Management
- Work Planning
- Financial Services
- Community Networking
- Decision-Making
- Product Training
- Coaching and Mentoring
- Sales expertise
- Sales Planning
- Fraud prevention
- Staff Management
- Goals and performance
- Performance Reviews
- Loans
- Branch Marketing
References
References upon request
Extracurricular Activities
Member of Masonic Lodge #620 Pittsburg, IN Cub Scout Leader BJFL Football Coach
Training
- NMLS #1174689
- Notary seal until November 19, 2025
- Microsoft training
- Customer service and sales training
- Sales Calling, appointment setting, and internet sales training
- Joe Verde Sales training classes
- The Disney Experience office training
Timeline
Bank Branch Manager
Woodforest Bank
08.2023 - Current
Branch Manager
Stock Yards Bank & Trust
08.2022 - 07.2023
Relationship Banker
Bank Of America
02.2022 - 08.2022
Relationship Banker
BMO Harris Bank
07.2021 - 01.2022
Relationship Banker
Old National Bank
06.2020 - 07.2021
Relationship Banker
KeyBank NA
09.2016 - 06.2020
Auto Sales associate
Champion Chevrolet
10.2001 - 02.2015
Associates in Business Management - Business Administration And Management
Ivy Tech Community College of Indiana
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