Scott Layton
West Jordan
Summary
Dynamic Automotive Sales Professional with extensive experience at Performance Toyota Bountiful, excelling in relationship building and sales negotiation. Proven track record of increasing customer satisfaction and repeat business through exceptional service and market analysis. Skilled in financing options and committed to achieving sales goals while maintaining professionalism and integrity.
Overview
13
13
years of professional experience
Work History
Automotive Sales Professional
Performance Toyota Bountiful
Bountiful
06.2019 - 04.2025
- Followed up with customers to build long-term relationships and successful referrals.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Answered customer inquiries regarding product features, pricing, and availability.
- Prepared merchandise for purchase or rental.
- Adhered to dealership policies regarding pricing and advertising standards.
- Answered customer questions about service department operations and procedures.
- Negotiated prices with customers and finalized sales contracts.
- Developed strategies for increasing sales opportunities with existing clients.
- Greeted customers to determine wants or needs.
- Followed up with customers after purchase to ensure satisfaction with product or service received.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Greeted customers and identified their needs by listening to their inquiries.
- Educated customers about sales processes, warranty requirements and service standards.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Attended training sessions to stay up to date on industry trends and developments.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated the operation of vehicles to potential buyers.
- Scheduled automotive deliveries with vendors and customers.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Described merchandise and explained use, operation and care.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Scheduled test drives for prospective buyers at dealership or other locations as requested.
- Coordinated delivery of purchased vehicles to ensure timely arrival.
- Maintained customer relationships through follow-up calls and emails.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Monitored competitor activities in order to stay ahead of the competition.
- Maintained up-to-date database of sales contacts and customer information.
- Maintained knowledge of current promotions and incentives offered by manufacturers.
- Contacted previous customers regarding new automotive products or services available.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Worked closely with finance companies to arrange financing terms for customers.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Placed special orders or called other stores to find desired items.
- Provided information on features, benefits, warranties, and financing options.
- Provided excellent customer service throughout the entire buying process.
- Responded to inquiries from potential customers via email and telephone.
- Ensured all paperwork was completed accurately before submitting it for processing.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Automotive Sales Professional
Mark Miller Toyota
Salt Lake City
03.2012 - 03.2019
- Followed up with customers to build long-term relationships and successful referrals.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Answered customer inquiries regarding product features, pricing, and availability.
- Prepared merchandise for purchase or rental.
- Adhered to dealership policies regarding pricing and advertising standards.
- Answered customer questions about service department operations and procedures.
- Negotiated prices with customers and finalized sales contracts.
- Developed strategies for increasing sales opportunities with existing clients.
- Greeted customers to determine wants or needs.
- Followed up with customers after purchase to ensure satisfaction with product or service received.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Greeted customers and identified their needs by listening to their inquiries.
- Educated customers about sales processes, warranty requirements and service standards.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Attended training sessions to stay up to date on industry trends and developments.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated the operation of vehicles to potential buyers.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Scheduled automotive deliveries with vendors and customers.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Described merchandise and explained use, operation and care.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Scheduled test drives for prospective buyers at dealership or other locations as requested.
- Coordinated delivery of purchased vehicles to ensure timely arrival.
- Maintained customer relationships through follow-up calls and emails.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Contacted previous customers regarding new automotive products or services available.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Worked closely with finance companies to arrange financing terms for customers.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Placed special orders or called other stores to find desired items.
- Provided information on features, benefits, warranties, and financing options.
- Provided excellent customer service throughout the entire buying process.
- Recommended, selected and located merchandise based on customer desires.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID06-1989
Skills
- Customer service
- Sales negotiation
- Product knowledge
- Lead generation
- Financing options
- Market analysis
- Relationship building
- Inventory management
- Sales strategy
- Conflict resolution
- Time management
- Communication skills
- Team collaboration
- Training and development
- Strong negotiation skills
- Retail merchandising
- Persuasion techniques
- Sales techniques
- Retail Industry Trends
- Lead generation proficiency
- Marketing strategies
- Brand promotion
- Networking
- Detail-oriented
- Manage inventory
- Product presentation
- Special order coordination
- Sales closing
- Electronic Payment Processing
- Market research
- Competitor analysis
- Honest and dependable
- Lead pipeline development
- Documentation and reporting
- Sales Reports Creation
- Written communication
- Sales records management
- Contract negotiation
- Persuasive communication style
- Showroom maintenance
- Negotiation and sales strategy
- Professionalism
- Professional appearance
- Cleaning and sanitizing
- Product ordering
- Basic mathematics
- Multitasking
- Staff training
- Sales conversion
- Order fulfillment
- Sales floor organization
- Building customer loyalty
- Ability to lift 40 pounds
- Registration requirements
- Attendance oversight
- Meeting sales goals
- Strong negotiation
- Revenue generation
- Safety and cleanliness standards
- Lead follow up
- Consultative techniques
- Merchandise receiving and handling
- Product and service sales
- Analytical thinking
Accomplishments
Sales Person of the year several times as well as salesman of the month
Timeline
Automotive Sales Professional
Performance Toyota Bountiful
06.2019 - 04.2025
Automotive Sales Professional
Mark Miller Toyota
03.2012 - 03.2019
High School Diploma -
Blackfoot High School
Similar Profiles
Emily SabsookEmily Sabsook
Assistant Service Manager at Toyota BountifulAssistant Service Manager at Toyota Bountiful
Brandon WellsBrandon Wells
Technician Team Leader at Toyota BountifulTechnician Team Leader at Toyota Bountiful
Levi CarriganLevi Carrigan
Service Advisor at Toyota BountifulService Advisor at Toyota Bountiful