Product Manager and Avid Gamer with a proven track record at Taylor Corporation, excelling in product vision and strategy. Spearheaded innovative solutions, enhancing product functionality and sales for a 20 million dollar aspect of the business revolving around Forms on Demand. A hospital software for printing patient forms with integrated demographics. Made complete decision on all updates enhancements and releases. Solicited Ideas from sales, integration, support, and customers to create my own roadmap and product plan, Stabilized a product that had been losing 10 % year over year, and turned it into a growing product again. I hope to have the opportunity to own and enhance a video game software where i can merge my expertise at product management with my passion for video games
Hi, I’m
Scott Lehart
Trenton
Summary
Overview
19
years of professional experience
Work History
Taylor Corporation
Product Manager
05.2023 - Current
Job overview
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Assisted in the development of product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, support, integration, development, and project management teams to launch products on time and within budget.
- Maintained positive vendor relations to build strong partnerships.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Prioritized roadmap in order to achieve product goals and metrics.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Drove innovation within product line, identifying and pursuing opportunities for new features and enhancements.
Taylor Corporation
Software Architect
02.2021 - Current
Job overview
- Mentored Support and Integration Teams, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
- Established and applied best practices for integration and support methodologies
- Provided technical expertise during corporate presentations and internal meetings, with sales and sales support
- Communicated directly with development on new innovations and integration strategies resulting in a new utility - Kitchen Sync, used to migrate data and configurations from one environment to another
- Held a monthly 1 hour innovation call with 50+ audience members steadily engaged for 2 years with interesting topics and superbowl commercials
Taylor Corporation
Software Engineer 4 - Manager of Integration Team
07.2018 - Current
Job overview
- Managed 4 Employees, several of which had 40+ years experience with the company
- Conducted Employee reviews and created goals and growth plans
- Promoted team members, Provided bonus payments, and Controlled Salary increases for my team members
- Mentored, Trained, and Assisted the integration staff as a "working" manager
Taylor Corporation (formerly Standard Register)
Support Specialist 3 - Helpdesk Team Lead
03.2012 - Current
Job overview
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Trained and mentored other 6 team members on both healthcare and Financial Products
Taylor Corporation (formerly Standard Register)
Support Technician 2 - Helpdesk
03.2006 - Current
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Performed root cause analysis on complex technical problems, developing long-term solutions that improved system stability.
- Enhanced system performance by diagnosing and resolving hardware and software issues.
Education
Sinclair Community CollegeDayton, OH
No Degree from Information Technology
University Overview
Skills
- Product roadmaps
- Teamwork and collaboration
- Product vision and strategy
- Critical thinking
- Stakeholder communications
Timeline
Product Manager
Taylor Corporation
05.2023 - Current
Software Architect
Taylor Corporation
02.2021 - Current
Software Engineer 4 - Manager of Integration Team
Taylor Corporation
07.2018 - Current
Support Specialist 3 - Helpdesk Team Lead
Taylor Corporation (formerly Standard Register)
03.2012 - Current
Support Technician 2 - Helpdesk
Taylor Corporation (formerly Standard Register)
03.2006 - Current
Sinclair Community College
No Degree from Information Technology
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