Scott Leonard
Brookwood,United States
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager/Manager New Store Setup and Reno
The Fresh Market
10.2023 - 11.2025
- Managed end-to-end processes for store launches, overseeing logistics, merchandising, and construction to adhere to scheduled timelines and budgets.
- Led salaried managers through the opening process, including scheduling, staffing, and merchandising.
- As store manager led team that achieved super max status on quarterly bonus by surpassing company goals regarding sales, shrink, and profit
- Drove guest satisfaction initiative, averaging 4 points above company goal of 90%
- Addressed any guest complaints to 'cure' their experience
- Reduced out of stock percentage by nearly 2%
- Ensured team members completed training within assigned time frame
- Monitored weekly schedule to ensure staffing met business needs
- Assisted in 4 store openings, reconciling scheduling, merchandise deliveries, and training.
Staffing Scheduling Administrator
Lowe's
04.2023 - 10.2023
- Responsible for creating and managing requisitions, scheduling interviews, and processing pre-employment and onboarding paperwork
- Managed the storage of associate paperwork, including employment files, drug screening forms, associate availability forms, and HIPAA sensitive documents
- Responsible for scheduling over 150 associates weekly
- Monitor and facilitate associate training
- Schedule and perform associate orientation classes
- Improved training participation from a low of 86% to 95% over the past month
- Drove scheduling effectiveness to an average score of 94% (goal is 90% weekly)
Office Manager
Right at Home
05.2022 - 04.2023
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Prepared purchase orders and routed to director for approval
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures
- Kept office organized, and reduced contamination
- Supervised administrative staff, driving front office operations and continuous workflow
- Increased total billable hours and revenue every month I was responsible for the office
- Maintained HIPAA compliance for the office.
- Completed bi-weekly payroll for 30 employees.
Operations Manager
Walmart
09.2014 - 07.2016
- Developed team by participating in hiring, coaching, and managing performance processes
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
- Maintained front and back of house operations including warehouse, accounting, and Human Resources offices
- Scheduled, trained, and conducted performance reviews for over 75 associates
- Managed day to day operations of a $100 million organization
- Met shrink and profit goals each year
Education
Coursework Toward Bachelor's - Human Resources
Capella University
Minnesota05-2018
Skills
- Impeccable Customer Service
- Budget Management
- Goal Setting
- Performance management
- HIPAA trained
Timeline
General Manager/Manager New Store Setup and Reno
The Fresh Market
10.2023 - 11.2025
Staffing Scheduling Administrator
Lowe's
04.2023 - 10.2023
Office Manager
Right at Home
05.2022 - 04.2023
Operations Manager
Walmart
09.2014 - 07.2016
Coursework Toward Bachelor's - Human Resources
Capella University