Scott Letellier

Served as the essential bridge between technical teams and operational stakeholders, ensuring seamless implementation and ongoing support for complex global operations.

• Led customer success for 700+ personnel across 32 countries, ensuring consistent delivery of mission-critical services.
• Optimized onboarding processes and technical implementation, resulting in improved operational readiness and stakeholder satisfaction.
• Managed $20M budget while prioritizing resources to maximize customer value and operational effectiveness.
• Developed and implemented customer retention strategies through proactive relationship management and issue resolution.
• Created tailored technical solutions by collaborating with multiple stakeholder groups to meet specific operational requirements.
• Established success metrics and reporting frameworks to demonstrate value and drive expansion of services.

Decorated military career as a Navy SEAL both in high-impact leadership roles and as a service member of the Special Operations elite forces. Numerous awards of distinction as an operation executive with expert qualifications in critical communications and advanced SEAL training and as an ambassador for the United States. Honorable discharge as a Master Chief Petty Officer.
Career highlights include:

Selected by the Naval Special Warfare Admiral from a peer group of 32 outstanding senior Navy SEAL Master Chief Petty Officers to assume command of
and lead one of four available SEAL Teams.

• Oversaw comprehensive customer implementation, usage, and support in politically sensitive environments requiring exceptional relationship management.
• Managed 200 personnel supporting multinational operations with focus on seamless onboarding and continuous support.
• Created leadership development program for 100 team members, ensuring consistent service delivery and customer satisfaction.
• Implemented customer retention initiatives resulting in over 500 individuals retained through proactive issue resolution.
• Transformed technical validation processes to align stakeholder expectations with operational capabilities.
• Built robust communication channels between technical teams and operational users to drive adoption and expansion.

Charged with the planning, training, and scheduling of four East Coast SEAL teams on advanced high-risk combat operations globally across diverse environments while managing a $1.5M annual budget.

• Directed daily operations and oversight of four training departments, ensuring seamless coordination and execution of all activities.
• Managed and supported departmental personnel, maintaining high levels of performance, discipline, and mission readiness.
• Led the training, evaluation, and development of leadership teams across departments.
• Delivered detailed performance assessments and provided targeted feedback to drive continuous improvement and professional growth.
• Led a 60-person unit from four different training disciplines to train over 800 special operators annually.
• Engaged foreign counterparts and interagency organizations to coordinate assets that improved training efficiency by 20%.

Managed daily operations, training, and professional development for 70 Special Forces operators and technical support personnel, ensuring peak readiness and performance across all mission areas.

• Organized crew assignments based on qualifications and experience levels.
• Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
• Monitored the performance of subordinate personnel and provided feedback when necessary.
• Trained and managed new recruits in tactical and combat warfare.
• Maintained accountability for all assigned personnel, including their training, discipline, and welfare.
• Evaluated mission readiness through analysis of available data sources.
• Identified areas for improvement and suggested measures to increase performance and productivity.

Led the training, professional development, and mentorship of a 21-man SEAL platoon, overseeing all administrative and logistical requirements to ensure full mission readiness for a six-month deployment to East Africa.

• Provided guidance and supervision to ensure that all safety regulations were followed.
• Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
• Trained, coached and mentored military units to improve readiness and training.
• Reviewed intelligence information to develop strategies for successful completion of missions.
• Trained and managed new recruits in tactical and combat warfare.
• Conducted operational planning sessions with staff officers in order to identify objectives, tasks, resources needed, timeline.
• Conducted inspections of equipment and supplies to ensure proper maintenance and utilization.
• Ensured strict adherence to established tactics, techniques, and procedures during operations.