SCOTT LEWIS
Leander,TX
Summary
Sales professional with over a decade of experience in automotive and retail sectors, specializing in client relations, strategic sales initiatives, and market analysis. Proven track record in driving revenue growth and enhancing customer engagement through innovative sales strategies and dynamic team leadership. Adept at leveraging in-depth knowledge of sales analytics and customer service to deliver exceptional results and foster business development.
Overview
12
12
years of professional experience
Work History
Sales Executive
Mercedes Benz of South Austin
Austin, TX
07.2024 - Current
- Driving sales by effectively showcasing Mercedes Benz vehicles
- Establishing strong rapport with clients for repeat business
- Expertly negotiating lease and sales contracts
- Resolving client concerns with innovative solutions
- Boosting dealership revenue through persuasive sales tactics
- Meticulously analyzed client feedback to refine sales strategies
- Passionately educate customers on latest car models, boosting engagement
Sales and Leasing Consultant
Mercedes Benz of Austin
Austin, TX
04.2023 - 05.2024
- Driving sales by effectively showcasing Mercedes Benz vehicles
- Establishing strong rapport with clients for repeat business
- Expertly negotiating lease and sales contracts
- Resolving client concerns with innovative solutions
- Boosting dealership revenue through persuasive sales tactics
- Meticulously analyzed client feedback to refine sales strategies
- Passionately educate customers on latest car models, boosting engagement
Sales Account Manager
Harold's Used Cars & Parts
Briggs, TX
01.2021 - 04.2023
- Addressed customer questions and concerns regarding products, prices and availability
- Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market developments
- Formulated trusted relationships with key accounts
- Delivered exceptional account service to strengthen customer loyalty
- Negotiated details of contracts and payments and prepared sales contracts and order forms
Store Manager
GNC
Belton, TX
12.2020 - 12.2021
- Established store tactics and strategies to achieve operational performance and sales goals
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Answered product questions with up-to-date knowledge of sales and promotions
- Trained and mentored associates to teach daily tasks and procedures
- Monitored employee performance and identified performance gaps for corrective action
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
- Reviewed customer feedback to make operational improvements and promote satisfaction
Business Account Manager
AT&T
Lampasas, TX
09.2017 - 12.2020
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts
- Worked with insights lead to understand and leverage data for categories, consumer times and retail channels
- Enhanced sales volume through skilled support to both new and inactive customers
- Created strategic approaches for different retailers and wholesalers to effectively meet current and expected demands
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Used change methodologies to increase sales and led projects for increased productivity
Service Greeter
Mercedes-Benz
Georgetown, TX
06.2015 - 09.2017
- Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions and directs them to the appropriate person or location
- Controls service traffic flow and parking
- Determines if customers coming into service have an appointment
Cashier/customer Service
HEB
Lampasas, TX
01.2013 - 06.2015
- Assisted customers by providing information and resolving complaints
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Scanned items and checked pricing on cash register for accuracy
- Answered product questions with up-to-date knowledge of sales and store promotions
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
Education
High School -
Lampasas High School
Lampasas, TX06.2015
Skills
- Lead prospecting
- Sales and market development
- Customer needs assessments
- Closing techniques
- Pipeline management
- Product knowledge
- Sales analytics
- Customer segmentation
- Interpersonal and written communication
- Contract negotiations
- Performance metrics
- Sales follow-up
- Upselling strategies
- Objection handling
- Goals and performance
- Negotiation tactics
Timeline
Sales Executive
Mercedes Benz of South Austin
07.2024 - Current
Sales and Leasing Consultant
Mercedes Benz of Austin
04.2023 - 05.2024
Sales Account Manager
Harold's Used Cars & Parts
01.2021 - 04.2023
Store Manager
GNC
12.2020 - 12.2021
Business Account Manager
AT&T
09.2017 - 12.2020
Service Greeter
Mercedes-Benz
06.2015 - 09.2017
Cashier/customer Service
HEB
01.2013 - 06.2015
High School -
Lampasas High School
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