Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Scott Lilliston

Pennsville,New Jersey

Summary

Corporate Security and Special Investigations Unit professional with 20+ years of experience. Successful history of reducing company costs associated with fraud, waste and abuse via focused security and investigative planning. A proven record of using effective techniques to assemble and lead experienced teams to accomplish our goals. Experienced with multi-site, multi-layered security planning with a focus on execution, auditing and reporting on effectiveness and productivity.

Overview

20
20
years of professional experience

Work History

Worldwide Operations Director

Avis Budget Group
06.2015 - 06.2021
  • Corporate Security, Loss Prevention & Special Investigations, Led teams of highly skilled professionals tasked with the detection, deterrence and prevention of internal and external theft, insurance fraud, auto theft
  • Create and adhere to departmental budgets
  • Report results quarterly to senior leadership
  • Responsible for creating infrastructure of Corporate Security, Loss Prevention and SIU operations to include identification of candidates, interviewing, hiring and onboarding
  • Design, implement and audit physical security plans for individual rental locations and corporate locations
  • Manage day to day activities of Corporate Security Managers, Loss Prevention Supervisors, SIU investigators, analysts, vendors and support staff
  • Conduct quarterly and yearly performance evaluation of staff to determine effectiveness and opportunities in performance
  • Draft and implement departmental guidelines
  • Create departmental business plan and procedure for receiving referrals, assignment of referrals and investigations
  • Corporate liaison with Law Enforcement
  • Approve and engage corporate counsel or defense counsel where needed
  • Create metrics, audit processes and databases to house departmental work product
  • Create reports for senior leadership and executive teams with regard to productivity, return on investment and high profile investigations
  • Develop processes to involve department investigators in high profile and large loss investigations
  • Conduct regular training classes for management level employees on recognizing indicators of fraud..

American Operations Special Investigations Unit Manager

Avis Budget Group
02.2012 - 06.2015
  • Managed In-house SIU Investigators, SIU Analysts, SIU Investigative Assistants and a network of Private Investigators responsible for detecting and preventing fraud, waste and abuse in the United States and Canada
  • Audited investigative files of employees and vendors for quality and accuracy
  • Managed, edited and updated internal guidelines for SIU Personnel as business need dictated
  • Responsible for internal workload database, review of incoming referrals and assignment of work
  • Served as liaison to Avis Budget Group Defense Counsel (North America) in defending fraudulent claims and pursuing civil suits against fraudulent claimants, medical providers and attorneys
  • Created departmental result reports for senior management
  • (referral rate, result rates, cycle time)
  • Managed department expenses relative to vendor assignments for surveillance, trial expenses, general investigative work, etc
  • Knowledge and experience with laws and claim handling procedures in the United States and Canadian Provinces relevant to No-Fault coverage, Personal Injury Protection, Accident Benefits claims, etc
  • Developed training initiatives and programs delivered to front line employees
  • Served as contact for NICB and law enforcement in matters of investigations found to contain elements of fraud
  • Served as mentor to other investigators and SIU staff where possible
  • Several successful investigations which have resulted in protection of Avis Budget Group's assets
  • Information uncovered in these investigations has also led to successful law enforcement prosecutions
  • Helped conduct training for front line claims personnel
  • Worked to be visible with management and representatives to create awareness and help improve overall customer service with our liability customers.

Special Investigator

USAA
11.2004 - 02.2012
  • Conducted investigations on all lines of insurance business
  • Auto Liability, Premium Fraud, Auto Theft, Property Theft, Arson, Bodily Injury
  • PIP, Provider Investigations, Life Insurance
  • Underwriting Investigations

Senior Auto Claims Representative

USAA
10.2001 - 02.2003
  • Mid-Atlantic Regional Office

Education

Bachelor of Science - Criminal Justice

Troy University
Troy, AL
06.2006

Skills


    Critical Thinker
    Self-Directed
    Proficient Report Writing Skill Set
    Effective in leading by example
    Physical Security & Database Management Expertise

Accomplishments

    • Certified Fraud Examiner's Designation
    • Recognized by FBI for work in health care fraud investigations
    • National Insurance Crime Bureau Achievement Award in 2012 for meritorious service
    • Active Working Group Member - NICB/FBI Medical Fraud Task Forces (various)
    • FBI Health Care Fraud Summit Participant

Affiliations

Active Working Group Member - NICB/FBI Medical Fraud Task Forces (various) FBI Health Care Fraud Summit Participant

Timeline

Worldwide Operations Director

Avis Budget Group
06.2015 - 06.2021

American Operations Special Investigations Unit Manager

Avis Budget Group
02.2012 - 06.2015

Special Investigator

USAA
11.2004 - 02.2012

Senior Auto Claims Representative

USAA
10.2001 - 02.2003

Bachelor of Science - Criminal Justice

Troy University

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Scott Lilliston