Scott Llanes
Daytona Beach,FL
Summary
Dedicated and enthusiastic bibliophile with a strong passion for literature and a keen eye for customer satisfaction. Experienced in the retail industry, with a proven track record of providing exceptional service in a fast-paced bookstore environment. Possesses in-depth knowledge of various genres, authors, and literary trends, enabling effective book recommendations and customer engagement. Adept at managing inventory, organizing displays, and maintaining a welcoming and organized store atmosphere. Excellent communication skills and a commitment to fostering a love for reading in patrons of all ages. Seeking to contribute expertise and passion for books to a dynamic bookstore team.
Overview
11
11
years of professional experience
Work History
GUITAR INSTRUCTOR AND LUTHIER
Self-employed
02.2020 - Current
- Demonstrate core principals and methodologies necessary for progress and advancement
- Provided guitar instruction to students of varying ages and skill levels.
- Developed lesson curriculum based on student skill levels.
- Assisted clients in preparing for auditions or performances
- Built rapport with students and family members.
- Met the needs of different students by adapting teaching materials and methods.
- Provided feedback, guidance, and support to students on participation and performance.
- Relate abstract concepts to corresponding structure expressions
- Perform specialized maintenance and quality assurance on a wide variety of stringed instruments
- Consistent time management and turnaround expectations
DELIVERY DRIVER
Pizza Hut
11.2019 - 03.2020
- Responsible for safe and timely delivery of customer orders and product distribution between stores
- Completed on-time deliveries by choosing the best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained an upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
ASSEMBLY TECHNICIAN
Apollo Retail Specialists LLC
10.2019 - 02.2020
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Followed specific blueprints and diagrams to assemble components and comply with industry standards.
- performed the assembly of products according to specifications and instructions.
- Reassembled and adjusted components to meet the required specifications.
- Inspected all work for quality and compliance with design standards.
- Maintained accurate records of parts used in the assembly process to enable tracking history and store consistent information.
- Worked directly with QA personnel to identify and correct defects.
- Followed operating procedures to maintain logbooks.
Housekeeping Houseman
Mastercorp Resort Housekeeping Services
06.2019 - 09.2019
- Adhere strictly to rules regarding health and safety as well as any company related practices
- Notified supervisors of any damage or hazards
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Production Technician
GLASS INSPECTOR, Daytona Glass Works
12.2018 - 05.2019
- Cutting, processing, and packaging of quartz glass for the production of optical fiber
- Promptly documented and reported all defective equipment and hazardous conditions.
- Performed the setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain the required productivity levels and adherence to quality standards.
- Maintained accurate production records to track progress, identify areas for improvement, and meet regulatory requirements.
- Executed continuous improvement initiatives to streamline production processes.
- Collaborated with engineering and other departments to meet production goals and promote teamwork.
ASSISTANT MAINTENANCE MANAGER
Georgian Inn Beach Club
03.2018 - 10.2018
- Attend to guest amenities services and activities
- Respond quickly to changing weather to ensure safety of guests and resort property
- Handled multiple projects and daily activities to meet deadlines and developed plans to accomplish departmental and maintenance goals.
- Maintained and developed preventive maintenance programs and good working relationship with operations to enforce safety programs and procedures.
- Mentored maintenance employees by motivating and providing direction to achieve set goals.
- Created weekly staffing schedule to support 24-7 coverage for on-call maintenance.
Stage Crew Member
24/7 Production Services
10.2016 - 10.2018
- Load and unload props and materials from shipping trucks
- Assemble and disassemble stage parts
- Help carpenters build and install scenery
- Work with electricians and lighting assistants
- Supported live events with well-controlled lights, sound and video streaming.
- Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
Housekeeping Houseman
Mastercorp Resort Housekeeping Services
06.2017 - 03.2018
- Follow resort protocols at all times and efficiently complete daily room cleaning log
- Assist front desk staff with guest requests
- Inspect rooms for damage and report to management
- Attention to detail and timeliness
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Small Engine Mechanic
JR Small Engine Repair
01.2016 - 09.2016
- Responsible for pick up and drop off of machinery for service
- Listed work performed on each unit in order to properly invoice customers.
- Collected information to correctly file warranty claims.
- Adhered to company standards and manufacturer guidelines for each repair.
- Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
- Tested and inspected engines to determine malfunctions, locate missing and broken parts and verify repairs using diagnostic instruments.
- Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
- Identified root causes of engine problems to pinpoint trouble and determine optimal repair strategies.
- Perform engine maintenance as a service technician
- Prepared invoices for all work performed
- Diagnosed and treated small engine problems
TEAM MEMBER
Chipotle Mexican Grill
10.2015 - 01.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Worked different stations to provide optimal coverage and meet production goals
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained productive, efficient approach to all tasks
- Developed strong cooperative relationships with coworkers and managers
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner
SALES ASSOCIATE
Lowe's Home Improvement
01.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Built relationships with customers and community to promote long term business growth
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
CUSTOMER SERVICE ASSOCIATE
Ormond Beach Sandlot
06.2012 - 11.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased revenue by cross-selling and upselling products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
No Degree - Law (Pre-Law)
Liberty University
Lynchburg, VA05.2025
No Degree - Liberal Arts And Sciences
Daytona State College
Daytona Beach, FLSkills
- Passion for Reading: genuine love for books, and reading is often a motivating factor for bookstore employees and can enhance the ability to connect with customers
- Cultural Sensitivity: Awareness of and respect for diverse literary interests and backgrounds is essential for creating an inclusive bookstore environment
- Merchandising: Understanding how visual merchandising techniques can help create eye-catching book displays and boost sales
- Attention to Detail: Accurate labeling, pricing, and shelving of books are essential to maintaining an organized and attractive store
Reading. Research,
A passion for reading and research is a priceless treasure that enriches one's life and empowers them to make a difference in the lives of others. It is a journey of self-discovery, personal growth, and a lifelong commitment to the pursuit of knowledge. Those who embrace these passions not only unlock the doors to understanding the world but also open pathways to helping others navigate it. In this way, the cycle of learning and sharing continues, creating a brighter and more informed future for all.
Timeline
GUITAR INSTRUCTOR AND LUTHIER
Self-employed
02.2020 - Current
DELIVERY DRIVER
Pizza Hut
11.2019 - 03.2020
ASSEMBLY TECHNICIAN
Apollo Retail Specialists LLC
10.2019 - 02.2020
Housekeeping Houseman
Mastercorp Resort Housekeeping Services
06.2019 - 09.2019
Production Technician
GLASS INSPECTOR, Daytona Glass Works
12.2018 - 05.2019
ASSISTANT MAINTENANCE MANAGER
Georgian Inn Beach Club
03.2018 - 10.2018
Housekeeping Houseman
Mastercorp Resort Housekeeping Services
06.2017 - 03.2018
Stage Crew Member
24/7 Production Services
10.2016 - 10.2018
Small Engine Mechanic
JR Small Engine Repair
01.2016 - 09.2016
TEAM MEMBER
Chipotle Mexican Grill
10.2015 - 01.2016
SALES ASSOCIATE
Lowe's Home Improvement
01.2015 - 08.2015
CUSTOMER SERVICE ASSOCIATE
Ormond Beach Sandlot
06.2012 - 11.2014
No Degree - Law (Pre-Law)
Liberty University
No Degree - Liberal Arts And Sciences
Daytona State College
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