Overview
Work History
Timeline
Generic

Scott Logan

Arbuckle

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Taco Bell
Carlsbad, CA
04.2005 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Representative

Taco Bell's
Carlsbad, CA
04.2005 - 03.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries regarding menu items, pricing, and availability.
  • Communicated order details to kitchen staff for preparation.
  • Informed customers about daily specials or new menu items.
  • Processed payments for orders with cash, credit cards, or other payment methods.
  • Checked stock levels of food items and alerted managers when supplies needed to be replenished.
  • Maintained cleanliness of work area by wiping down counters and cleaning up spills.
  • Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
  • Ensured accuracy of all orders before submitting them to the kitchen staff.
  • Confirmed customer orders on delivery documents prior to delivery.
  • Assisted in maintaining accurate records of sales transactions.
  • Resolved customer complaints in a professional manner while following company policies and procedures.

Timeline

Customer Service Representative

Taco Bell
04.2005 - 03.2020

Customer Service Representative

Taco Bell's
04.2005 - 03.2020

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Scott Logan