SCOTT L. SCHWINNING
Automotive Sales and Technical Support
Summary
Experienced in fast-paced sales and management, excelling in driving revenue growth and building strong client relationships. Proven track record of surpassing sales targets and implementing effective strategies. Skilled at leading high-performing teams to success. Adaptable to changing market trends and dedicated to delivering exceptional customer service. Passionate about achieving results and improving performance, committed to driving business success through innovative solutions and strategic decision-making.
Overview
28
28
years of professional experience
Work History
Sales / Account /Technical Support Specialist
Global West Suspension Components INC.
03.2016 - Current
- Oversaw website operations, focusing on construction, maintenance, and sales.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved Number technical support inquiries per day.
- Documented support interactions for future reference.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
Store Manager, Service Advisor
R&E Racing
07.2012 - 02.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Sale Manager & Marketing Manager
Calvert Racing Suspensions
09.2008 - 09.2011
Planner / Program Scheduler
Keytronic
10.2007 - 07.2008
Store, Production and Purchasing Manager
Fast-Frame
02.2003 - 08.2003
Scheduler, Sales Manager & Purchasing
Powerdyne Superchargers
03.2003 - 08.2002
Machinist/Inventory Control
Specialty Component Engineering
10.1997 - 11.1998
Education
Credit Hours -
Antelope Valley Community College
Skills
- Sales and Marketing Leader
- Sales Management
- Personnel Management
- Purchasing Production Components
- Finance, Business Operations, Pricing
- Planning, executing product builds, and shipping
- Supervised Teams of 10 Employees
- Ensuring Quality Products and Quality Services
- Business Development
- Budget Control and Accountability
Accomplishments
Technical Support | Production Planning | Sales & Purchasing | Operations Management
Experienced professional with a strong background in providing in-depth technical support for classic car suspension systems, combining hands-on product knowledge with customer-focused solutions. Demonstrated ability to translate complex technical concepts into clear, actionable guidance for clients and internal teams.
Production Planning, Sales & Purchasing Manager
Proven success in increasing customer base and revenue while ensuring high-quality production and complete supply chain oversight. Held multiple dynamic roles in planning, sales, and procurement, driving significant growth in sales and production volume. Consistently resolved supply chain lead-time issues and eliminated bottlenecks in production and shipping, resulting in improved delivery performance and customer satisfaction.
Store & Production Manager
Directed full operations for three retail locations, including leadership in sales, budgeting, purchasing, inventory management, production, and logistics. Spearheaded vendor expansion initiatives and implemented procurement improvements that reduced production lead times and enhanced on-time product delivery. Recognized for operational efficiency and effective team management.
Awards
Top Customer Service Award – 1999, Highest Profit and Lowest Loss Management Award – 1996, Store Manager of the Quarter – 1997, Store Visual Award - 1996
Timeline
Sales / Account /Technical Support Specialist
Global West Suspension Components INC.
03.2016 - Current
Store Manager, Service Advisor
R&E Racing
07.2012 - 02.2016
Sale Manager & Marketing Manager
Calvert Racing Suspensions
09.2008 - 09.2011
Planner / Program Scheduler
Keytronic
10.2007 - 07.2008
Scheduler, Sales Manager & Purchasing
Powerdyne Superchargers
03.2003 - 08.2002
Store, Production and Purchasing Manager
Fast-Frame
02.2003 - 08.2003
Machinist/Inventory Control
Specialty Component Engineering
10.1997 - 11.1998
Credit Hours -
Antelope Valley Community College
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