Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Ludeman

Frisco

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

28
28
years of professional experience

Work History

NA Account Manager

Element Fleet Management
09.2015 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Stayed current on company offerings and industry trends.
  • Met existing customers to review current services and expand sales opportunities.

SVP Sales

GE Capital Fleet Services
01.2012 - 09.2015
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
  • Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.

Regional VP Sales

GE Capital
10.2002 - 01.2012
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
  • Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
  • Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.

Regional VP Sales

GE Capital
11.1999 - 10.2002
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
  • Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
  • Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.

Regional Buying Center Manager

Arcadia Finanical Services
06.1996 - 09.1999
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.

Branch Operations Manager

Ford Motor Credit Company
06.1996 - 06.1999
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
  • Trained employees on proper procedures and strategies to improve productivity.

Education

MBA - Finance

University of Wisconsin - Madison
Madison, WI
05.1986

Bachelor of Arts - Business Management And Economics

Ripon College
Ripon, WI
05.1984

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Sales Development
  • Relationship building and management
  • Strategic Planning
  • Customer Relationship Management (CRM)
  • Client acquisition
  • Overcoming Objections

Accomplishments

Generated incremental revenue

Exceeded expectations

Signed

Retained

Earned the following:

Timeline

NA Account Manager

Element Fleet Management
09.2015 - Current

SVP Sales

GE Capital Fleet Services
01.2012 - 09.2015

Regional VP Sales

GE Capital
10.2002 - 01.2012

Regional VP Sales

GE Capital
11.1999 - 10.2002

Regional Buying Center Manager

Arcadia Finanical Services
06.1996 - 09.1999

Branch Operations Manager

Ford Motor Credit Company
06.1996 - 06.1999

MBA - Finance

University of Wisconsin - Madison

Bachelor of Arts - Business Management And Economics

Ripon College

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Scott Ludeman