Scott Macdonald

• Lead Scrum Master / Agile Coach responsible for 8 agile software development and support teams developing software enhancements and providing quality support for Oracle Revenue Cycle clients. Responsible for a large planning group of over 80 development resources. Work continuously with product managers/owners, engineering managers and system architects/developers to ensure teams deliver high quality software and client defects on-time and within budget. Manage Client expectations and assure the value of the product is maximized. Remove impediments on team members and enable productivity increases. Implement continuous improvement processes. Provide and present key metrics to senior management and stakeholders on a regular basis. Lead/mentor other Program Managers in my organization.

Key Consulting Clients

• Delaware Valley Financial Services, Inc. (DVFS), Berwyn, PA. Project Leader/Systems Analyst on implementation of financial administration system. Lead team of analysts and developers to gather system requirements, write Use Cases and implement a new application. Work closely with external customers to ensure accuracy and quality of system. Prepare and run regular demonstrations of product to upper management at timed intervals (time boxes). Train and support internal customers (Quality Assurance, Customer Service and Production Support areas). Wrote excel application for testing purposes which was able to be called by the application saving company thousands of dollars in development costs.
• ING Group, Minneapolis, Minnesota (Client). Project Manager on the development of a new methodology to charge back information technology infrastructure costs to the ING business units. Responsible for the overall success and day-to-day management of the project. Develop and manage the project plan and issues log, provide work direction to the team, review project deliverables, prepare project presentations and report to the executive steering committee and sponsors.

• Key Consulting Clients
• TIG Insurance, Dallas, Texas (Client). Senior Business Analyst on a project to “build or buy” a new administration system. Facilitated requirements gathering work sessions with TIG employees to develop process models of the “AS IS” environment. Design new and improved processes through the creation of “TO-BE” process models. Present the business requirement models to TIG management for technical review and sign-off. Utilize the Price Waterhouse System Management Methodology (SMM).

• Senior Business Analyst on modifications and enhancements of the Vantage-One insurance and annuity administration systems. Tasks include client data gathering, specification writing, test plan development, testing and client training. Extensive experience with all financial transactions including Loans, Fixed and Variable Fund Transfers, Refunds, Cancellations, Surrender of Cash Value and the calculation of charges. Build testing tools in Excel to expedite testing efforts for complex products.
• Skills/Technology used: Paradox, MS Excel, MS WORD.

• Support CIGNA agents and brokers with CIGNA insurance product information, tax law documentation and interpretation. Write detailed business specifications, design test plans, test output and support users. Extensive experience with Whole Life, Universal Life, Variable Universal Life and Corporate Owned Life insurance products. Regularly make presentations to management and users.