Scott MacDonald
San Diego,CA
Summary
35 plus years in electrical supply. All aspects from warehousing to branch managing.
High effective at selling to customers of all of their electrical needs.
Overview
34
34
years of professional experience
Work History
Branch Manager/Operations Manager
City Electric Supply
San Diego, CA
12.2020 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained branch files for major accounts, investments and employees.
- Maintained friendly and professional customer interactions.
- Gathered and reviewed customer feedback to improve operations.
- Answered Sales call, waited on counter customers.
- Purchased all material for stock and customers orders.
- Received all material into the warehouse and also put all material away.
-
Senior Insides Representative
Wesco
San Diego, CA
10.2020 - 12.2020
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
Inside Sales Representative
OneSource Distributors
San Diego, CA
08.2018 - 06.2020
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Created and updated customer accounts with relevant information.
Assistant Manager
Cooper Electric Supply
Secaucus, NJ
04.2013 - 07.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Branch Manager
Cooper Electric Supply
Jersey City, NJ
11.2005 - 04.2013
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
Assistant Manager
Cooper Electric Supply
Paterson, NJ
06.2000 - 11.2005
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Inside Sales Representative
Cooper Electric Supply
Paterson, NJ
08.1996 - 06.2000
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Created and updated customer accounts with relevant information.
Counter Manager
Cooper Electric Supply Company
Middletown, NJ
04.1990 - 08.1996
- Operated cash register to accurately complete customer financial transactions.
- Organized sale events and created eye-catching product displays to attract customers to sales counter.
- Trained, coached and motivated seven-person team to achieve personal productivity and company goals and objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Counter Sales Representative
Cooper Electric Supply
Linden, NJ
12.1987 - 04.1990
- Welcomed customers and offered immediate assistance in line with business policies.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Documented orders in computer system with general conditions and special customer requirements.
- Answered telephone calls to offer information and promote business products.
- Finalized sales by completing payments and required paperwork.
Education
High School Diploma -
Roselle Park High School
Roselle Park, NJ06.1979
Skills
- Proactive and Focused
- Regulatory Compliance
- Work Prioritization
- Customer Transactions
- Shift Scheduling
- Employee Training Oversight
- Customer Service
- Customer Inquiries
- Branch Operations Management
- Interviewing and Hiring
- Maintaining Clean Work Areas
- Sales Support
- Staff Recruitment and Hiring
- Customer and Vendor Relations
Timeline
Branch Manager/Operations Manager
City Electric Supply
12.2020 - Current
Senior Insides Representative
Wesco
10.2020 - 12.2020
Inside Sales Representative
OneSource Distributors
08.2018 - 06.2020
Assistant Manager
Cooper Electric Supply
04.2013 - 07.2018
Branch Manager
Cooper Electric Supply
11.2005 - 04.2013
Assistant Manager
Cooper Electric Supply
06.2000 - 11.2005
Inside Sales Representative
Cooper Electric Supply
08.1996 - 06.2000
Counter Manager
Cooper Electric Supply Company
04.1990 - 08.1996
Counter Sales Representative
Cooper Electric Supply
12.1987 - 04.1990
High School Diploma -
Roselle Park High School
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