Scott Marquis
Lebanon,OH
Summary
Dedicated Medical Assistant with a track record of enhancing patient care and support at Dayton Children's Kids Express. Expert in medical office administration and patient-focused care, demonstrated by efficiently managing medical records and boosting patient cooperation through effective communication. Proven ability to streamline operations, evidenced by a significant improvement in care efficiency and inventory management. Skilled in both clinical support and compassionate patient interactions, ensuring high levels of satisfaction and care standards.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Organized medical assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Reliable Medical Support professional with 20 years of experience in fast paced environment. Expertly assist with office operations and physician support by gathering patient information, assonate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dayton Childrens Kids Express
11.2019 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Completed EKGs and other tests based on patient presentation in office.
Dashing
DoorDash
01.2017 - 10.2019
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Developed and maintained professional relations between customer, store personnel, and company.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Processed payments, made change, and provided receipts.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Processed customer payments and kept accurate financial records.
- Developed strong customer base through efficient and reliable service.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Communicated regularly with dispatcher for delivery route details and changes.
- Immediately addressed problems with customers to promote speedy resolution.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained records of sales and customer information to support accuracy.
- Stocked shelves and loaded orders to prepare deliveries.
- Assisted with sorting and organizing stockroom items.
- Implemented policies and procedures across warehouse and shipping platforms.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Electronics Supervisor
Walmart
03.2015 - 07.2017
- Conducted basic to moderately complex materials test and analysis.
- Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
- Provided technical support to engineers on variety of engineering tasks.
- Operated, inspected and maintained test setups and equipment to detect malfunctions.
- Communicated, reported and documented suggestions, ideas, lessons learned and best practices for continuous improvement.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
- Calibrated electrical components and systems to optimize performance.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Managed reactive repairs and emergency maintenance for varied electronic devices.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Diagnosed and repaired complex faults within target timeframes.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Led preventative maintenance and inspections to limit electrical issues.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Managed efficient teams of up to 10 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Utilized proper tools and materials to adhere to safety guidelines.
- Contributed to development, implementation, and execution of maintenance programs.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Created and maintained daily and weekly reports for upper management.
- Monitored product quality and communicated necessary improvements to site superintendent.
Warehouse Associate
Whirlpool
05.2012 - 01.2017
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Assembled pallets and crates for secure transportation of materials.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Strapped items down over protective padding to secure throughout transportation.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Moved furniture and boxes using utility dolly and truck ramp.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
No Degree - Nursing
Good Samaritian School of Nursing
Cincinnati, OH01-2000
Skills
- Medical office administration
- Patient-focused care
- Intake control
- Phlebotomy
- Check-in coordination
- Family education
- Quick problem solver
- Inventory and supply management
- Restocking lab supplies
- Clinical trial support
- Customer relationship management (CRM)
- Indirect patient care
- Emergency procedures
- Specimens collection and processing
- IDX appointment scheduling
- Feeding assistance expert
- Orthopedic splints
- Vital sign monitors
- Certified in basic life support (BLS)
- Medical equipment operation
- EKG set up and monitoring
- Patient assessments
- Respiratory equipment training
- Therapeutic procedures
- Venipuncture and phlebotomy
- Reliable transportation
- Medical coding
- Wound care management
- Electrocardiographic rhythm recognition
- Wound care specialist
- Traction equipment
- Preparing specimens and samples
- Needs assessments
- Proper sterilization techniques
- Immunization administration
- EKG administration
- STD counseling
- Doppler proficiency
- Clinical operations
- Electronic health records
- Diagnostic equipment expertise
- Vital signs and examinations
- Documentation expert
- Maintaining confidentiality
- Customer service
- Valid ohio driver's license
- Medical terminology
- Electronic medical records
- Media preparation
- Medical records confidentiality
- Compassionate caregiver
- Lab equipment setup
- Patient care coordination
- Patient toileting
- Respiratory therapy functions
- Anatomy and physiology
- Diagnostic procedures
- Hospice care
- Lab equipment operation
- Clinical applications
- Reliable team player
- 2D scanning
- Patient flow management
- Clinical and administrative support
- Medical terminologies
- Compassionate
- Insurance authorizations
- Medical terminology proficiency
- Conflict resolution
- Patient assessments and care
- Medical procedures
- Pulmonary function tests (pfts)
- Respiratory equipment utilization
- Professional bedside manner
- Procedure assistance
- Sterilization techniques
- EMR / EHR
- Medical billing
- Insurance claims
- CPR
- Patient oral care
- Analytical decision-making skills
- Account management
- Prescription refills
- Prioritizing stat orders
- Direct patient care
- Sterile technique
- Complex Problem-solving
- PH testing
- Lab equipment calibration
- Medical terminology knowledge
- Medical records management
- OB/GYN procedures
- Simple dressings
- General housekeeping
- Appointment setting
- Patient bathing
- Monitoring patient progress
Certification
cpr certified
fema certified
Timeline
Medical Assistant
Dayton Childrens Kids Express
11.2019 - Current
Dashing
DoorDash
01.2017 - 10.2019
Electronics Supervisor
Walmart
03.2015 - 07.2017
Warehouse Associate
Whirlpool
05.2012 - 01.2017
cpr certified
fema certified
No Degree - Nursing
Good Samaritian School of Nursing
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