Scott Martin
Austin,TX
Summary
Seasoned consumer finance expert with a specialized focus on branch operations. Recognized for adeptly overseeing multiple branch offices across diverse portfolio scales. Demonstrates unwavering dedication, exceptional reliability, and a proactive approach to management.
Overview
15
15
years of professional experience
Work History
Branch Manager
Regional Management Corp
01.2009 - 01.2024
- Oversee daily operations of the branch, ensuring compliance to company policies and regulatory guidelines
- Lead and motivate various team sizes, providing guidance, training, and performance evaluations
- Develop and implement strategies to meet branch goals and targets, including loan volume, profitability, and customer satisfaction metrics
- Manage branch budget and expenses to maximize profitability while maintaining operational efficiency
- Achieved outstanding results in promoting ancillary insurance products, prioritizing client protection while optimizing branch profitability
- Cultivated and maintained relationships with customers, addressing their financial needs and providing personalized solutions
- Monitor loan applications and approvals, ensuring accuracy, compliance, in a timely manner
- Conduct monthly branch audits and reviews to assess branch performance and identify areas for improvement to prepare for yearly company audit
- Collaborate with other departments, such as marketing and risk management, to support business initiatives and mitigate risks
- Stay updated on industry trends, regulatory changes, and competitive landscape
- Foster a positive work environment characterized by an 'open door policy'.
Education
B.S. - Industrial Psychology
Radford University
Radford, VASkills
- Credit Underwriting
- Staffing
- Future Management Training
- P&L Analysis
- Marketing
- Process Implementation
- Policies and Procedures
- Credit Consulting
- Business Process Improvement
- Account Dispute Resolution
- Settlement Negotiation
- Proficient in DQ Litigation
Technical Proficiencies
- Microsoft Office
- Nortridge Loan Solutions
- Gold Point Systems
- DealerTrack - BlackBook - NADA
- Accurint/LexisNexis - CLEAR skip tracing
- SAP Concur
- Workday
Timeline
Branch Manager
Regional Management Corp
01.2009 - 01.2024
B.S. - Industrial Psychology
Radford University
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