Overview
Work History
Education
Timeline
Generic

Scott Martin

Myrtle Beach,SC

Overview

23
23
years of professional experience

Work History

Delivery Specailist

Thomas Concrete
07.2021 - 09.2024
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.

Delivery Specialist

S&W Ready Mix Concrete
03.2020 - 07.2021
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.

Automotive Technician

East Coast Volkswagon
02.2019 - 04.2020
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Ready Mix Truck Mechanic,Loader Operator,Delivery

Shelby Materials
10.2001 - 12.2019
  • Performed routine oil changes, tire rotations, brake replacements as part of regular truck maintenance schedules; preventing costly damage or accidents due to wear-and-tear over time.
  • Rebuilt diesel engines to restore their performance, extending the life of valuable company assets.
  • Expertly performed electrical system diagnostics and repairs; ensuring truck safety and reliability through proactive attention to potential issues.
  • Enhanced shop productivity by organizing workspaces, maintaining clean environments, and adhering to strict safety protocols.
  • Maintained detailed records of all repairs, services, and parts used for accurate inventory management and future reference.
  • Mentored junior mechanics in advanced diagnostic techniques and best practices for efficient repairs, fostering a positive learning environment within the workplace.
  • Provided input during team meetings for process improvements or ways to enhance overall shop performance.
  • Conducted thorough inspections of trucks to identify necessary repairs, ensuring optimal performance and safety on the road.
  • Employed welding skills when necessary for structural repairs on chassis frames or other critical components of trucks.
  • Increased customer satisfaction with timely repairs, adhering to strict deadlines and providing clear communication throughout the process.
  • Collaborated with team members to complete large-scale projects efficiently, maintaining open lines of communication and strong teamwork dynamics.
  • Diagnosed complex mechanical issues using advanced diagnostic tools and techniques, resulting in reduced repair times and more accurate solutions.
  • Handled emergency roadside assistance calls for clients, providing prompt and efficient service to minimize downtime in their operations.
  • Educated customers on proper vehicle maintenance practices, fostering trust and long-term relationships with clients.
  • Improved truck maintenance efficiency by implementing a preventative maintenance schedule and tracking system.
  • Streamlined repair processes by utilizing high-quality replacement parts from reputable suppliers, ensuring reliability in completed jobs.
  • Assisted fleet managers in developing comprehensive maintenance plans for long-term vehicle care and reduced downtime due to unexpected breakdowns.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Diagnosed mechanical problems for repair or replacement.
  • Handled repairs, replacing broken components and inspecting engines for wear and tear.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Ordered new parts for broken belts, hoses and filters, resupplying inventory.
  • Checked completed repairs in buses and trucks, confirming correct servicing procedures.
  • Determined cost-effective solutions to mechanical issues, saving company money.
  • Collaborated with other mechanics to inspect diesel engines for signs of damage.

Education

Associate of Applied Science - Diesel Repair

Lincoln Technical Institute - Diesel Repair
Indianapolis, IN
07.1982

High School Diploma -

Maplewood Career Center
Ravenna, OH
06.1980

Timeline

Delivery Specailist

Thomas Concrete
07.2021 - 09.2024

Delivery Specialist

S&W Ready Mix Concrete
03.2020 - 07.2021

Automotive Technician

East Coast Volkswagon
02.2019 - 04.2020

Ready Mix Truck Mechanic,Loader Operator,Delivery

Shelby Materials
10.2001 - 12.2019

Associate of Applied Science - Diesel Repair

Lincoln Technical Institute - Diesel Repair

High School Diploma -

Maplewood Career Center

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Scott Martin