Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Martin

Spring

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

38
38
years of professional experience

Work History

Field Services Dispatch

Worldvue
Houston
03.2017 - 03.2025
  • Worked effectively in team environments to make the workplace more productive. Coordinated tasks with other dispatchers on a daily basis
  • Provided excellent service and attention to customers through phone conversations
  • Worked with cross-functional teams to achieve goals. These included Service Center personnel, warehouse, as well as field service technicians
  • Updated and maintained databases with current information. Maintained multiple Excel spreadsheets with service call status
  • Ordered/requested TV system parts to be sent to sites as needed based on different priorities

IT Ops/Support Analyst II

Hewlett Packard Enterprise/Hewlett Packard/Compaq
Houston
04.1987 - 05.2016
  • Monitored and provided troubleshooting for issues with corporate and commercial LAN and WAN devices and circuits
  • · Incident Management - Documented and regularly updated Incident tickets. At the end of every shift, a summary was always added along with ‘next steps which made follow up much easier for the next shift. This routine action saved a lot of time and confusion.
  • Monitored Service Desk for tickets assigned and processed first-in first-out based on priority. If a ticket had been submitted with the wrong priority, it was immediately corrected to ensure proper priority and handling
  • Contacted and assisted onsite local support regarding device and circuit issues and remotely assisted as needed. This was particularly important as vendors often requested power and equipment verifications when troubleshooting WAN related issues.
  • Participated in Mission-Critical formal escalation conference calls and provided remote support. During formal escalations, personnel from different levels of application, server, and network support groups were engaged at the same time for fast resolution
  • Provided assistance as needed for higher level network and server support groups. Often, these groups requested our assistance regarding vendor tickets, replacement parts, and other requests. Assisting them proved to save time and resulted in faster issue resolution.

Education

BBA - Management

North Harris Montgomery Community College
Houston, TX
05-1997

Associate of Applied Science - Management

Our Lady of The Lake University
Houston, TX

Skills

  • Multitasking Abilities
  • Excellent communication
  • Troubleshooting
  • Relationship building
  • Organization and time management
  • Data management

Timeline

Field Services Dispatch

Worldvue
03.2017 - 03.2025

IT Ops/Support Analyst II

Hewlett Packard Enterprise/Hewlett Packard/Compaq
04.1987 - 05.2016

BBA - Management

North Harris Montgomery Community College

Associate of Applied Science - Management

Our Lady of The Lake University

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Scott Martin