Scott Mastin

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Increased sales volume and expanded product line to new Churches, schools, nonprofits, print for pay and medical facilities.
• Managed revenue models, process flows, operations support and customer engagement strategies.

Skills: Sales Growth · Relationship Building · Attention to Detail · Customer Service Operations · Cold Calling · Strategic Thinking · Lead Generation · Customer Support · Sales Performance · Business Management · Consultative Selling · Customer Service Management · Sales Presentations · Leadership · Teamwork · Customer Retention · Training · Team Leadership

I was fortunate enough to take a small uniform territory in Kentucky and turn it into one of the most profitable and successful uniform routes in Northern Kentucky with customers at the time that included the likes of the entire greater Cincinnati airport. It was a tremendous opportunity and learning experience. The company did a phenomenal job of sales and diversity through business ethics training and I am grateful for my time spent there.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Managed and supervised the Western Hills and Anderson Centers for UPS. While supervising and managing the Anderson Center, I received numerous awards for the most efficient and effectively run center in the Cincinnati region during the year 1993 -1995. United Parcel Service is a very efficient company. I was put through several different management and training courses while in this role. It taught me a lot of discipline and the skills that are needed to motivate a team of employees that are under your supervision.