Scott Maurer
Rochester,NY
Summary
Seasoned Pharmacist in Charge with a robust background in both retail and long-term care settings. Adept in medication therapy management and leading staff training initiatives. Excelled in enhancing patient care through comprehensive drug interactions analysis and immunization administration, contributing to significant pharmacy operations improvements. Demonstrates a proactive approach in ensuring compliance and optimizing medication management processes.
Overview
17
17
years of professional experience
Work History
Director, Pharmacist in Charge
SpecialtyRx
East Rochester, NY
08.2025 - Current
- Supports pharmacy compliance with state and federal laws and regulations.
- Assists pharmacy staff with scheduling, purchasing, clinical matters, and additional tasks.
- Partners with pharmacy management on daily operations, quality improvements, and cost containment strategies.
- Works with pharmacy and regional staff to provide clinical and technical support as needed.
- Responds to pharmaceutical questions from customers and pharmacy staff, interprets needs, and provides information and guidance.
- Implements policies and procedures for safe procurement, storage, distribution, and use of drugs and biologicals, plus disposal of drugs.
- Develops training programs to improve staff performance and service delivery standards.
- Facilitates communication between departments to promote teamwork and project alignment.
- Leads strategic initiatives to enhance medication management and patient care services.
Pharmacist in Charge
Pharmerica
West Henrietta, New York
10.2023 - 09.2025
- Supervised daily pharmacy operations and ensured compliance with regulations.
- Managed inventory control and optimized medication storage procedures.
- Provided patient consultations and resolved medication-related inquiries effectively.
- Collaborated with healthcare providers to enhance patient care strategies.
- Trained and mentored pharmacy staff on best practices and safety protocols.
- Implemented workflow improvements to streamline prescription processing tasks.
- Monitored drug utilization trends and adjusted inventory accordingly.
- Conducted quality assurance checks to maintain high standards of service delivery.
- Achieved optimum staff performance through proactive management and monitoring of daily activities.
- Managed workflow within the pharmacy department according to established standards.
- Generated daily and monthly operational reports concerning medication usage trends at facility level.
- Monitored, evaluated, and updated medication inventory levels on a regular basis.
- Identified opportunities for cost savings through utilization of generic drugs when appropriate.
- Ensured accurate and timely dispensing of medications to patients in accordance with physician instructions.
- Facilitated communication between pharmacists, physicians and other healthcare personnel involved in patient care.
- Collaborated with other healthcare providers in developing therapeutic plans for individual patients.
- Performed quality assurance reviews on prescription orders before they were filled by technicians.
- Oversaw the training program for newly hired pharmacists and technicians.
- Checked medication orders against appropriate standards of care and recommended therapy changes to treating physicians and facility staff.
- Implemented cost-containment strategies covering both dispensing and procurement activities.
- Resolved customer complaints promptly in a professional manner.
- Monitored employee performance and provided feedback for improvement.
Pharmacy Manager
CVS Pharmacy
Rochester, NY
07.2022 - 10.2023
- Ensure medications reach the patient efficiently and safely
- Provide customized, best-in-class expertise
- Demonstrate genuine, authentic care
- Ensure the accurate delivery of pharmaceutical care
- Responsible for pharmacy operations including: Patient Safety, Pharmacy Professional Practice, Regulatory Requirements, Quality Assurance Customer Service, Personnel Management, Inventory Management, Financial Profitability, Loss Prevention, and Workflow Management
Pharmacy Manager
Rite Aid
Rochester, NY
04.2018 - 07.2022
- Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.
- Build profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing other programs as identified.
- Oversee the daily activities of the Pharmacy department.
- Counsel customers with regard to medications filled at the pharmacy.
- Ensure growth and profitability of Pharmacy Department.
- Handle and resolve customer issues, complaints and questions to build customer trust and loyalty.
- Comply with all federal and state laws and regulations.
- Interact with physicians to gain additional information about customers and prescriptions to be filled.
- Ensure excellent customer service by pharmacy associates.
- Maintain a clean and efficient Pharmacy department.
- Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors.
- Maintain appropriate security of the Pharmacy department.
- Maintain reports for controlled, outdated, and recalled medications; and prescription and customer files.
- Manage pharmacy inventory at acceptable levels to fulfill customer need.
- Ensure compliance with all policies and procedures for controlled substance dispensing and record keeping.
- Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited, to cycle counts, inventory management and will-calls to customers.
Pharmacy Area Manager/ Pharmacy Manager
Sam's Club
Baltimore, MD
03.2010 - 04.2018
- Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders; administering immunizations; and administering other programs developed by Walmart, in compliance with Board of Pharmacy statutes/regulations.
- Drives sales and profit in the Pharmacy and OTC areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and assessing economic trends and demographics.
- Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
- Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community.
- Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives.
- Provides supervision and development opportunities for Associates in assigned areas by selecting, training, mentoring, assigning duties, providing performance feedback, providing recognition, and ensuring diversity awareness.
- Ensures confidentiality of information, documentation, and assigned records as required by Company policies, and local, State, and Federal guidelines.
- Manages Pharmacy Operations: Conducts Associate meetings to identify and respond to their needs, concerns, and issues related to pharmacy products or services and to share information related to new initiatives. Ensures pharmacy operations are aligned with Company and regulatory (for example, HIPAA, SOP, QA) policies, standards, and procedures. Ensures adherence to proper policies and procedures for advising on, verifying, and dispensing products and Customer, insurance, and licensure issues. Documents information on changes in pharmaceutical products and procedures, and new ideas, approaches, and processes and shares the information with Associates and Managers.
- Oversees Inventory Flow: Regularly monitors the inventory flow process to identify merchandise that needs to be ordered. Ensures proper execution of inventory flow processes. Monitors and evaluates the facility to identify and address problems with inventory flow.
- Manages Finances: Demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information. Manages budgets and ensures budgets and financial performance are aligned with business strategic requirements. Ensures assets, liabilities, revenues, and operating expenses are accounted for and reported. Complies with Company financial policies and procedures. Compiles and evaluates financial data to ensure operating procedures meet business needs. Monitors financial data and trends to identify and respond to market changes and other areas of opportunity.
- Quality Patient Care-Facility: Creates a culture of patient care, safety, and accuracy. Communicates clear expectations regarding quality of care and patient safety. Ensures others are held accountable for following standard operating procedures (SOP) and achieving expected quality and patient safety goals. Ensures counseling (providing information related to the health service provided) occurs on new therapy (new items) and as requested by patients or required by practice or state regulations, including appropriate documentation. Analyzes and identifies areas of improvement needed and implements intervention steps to improve team knowledge and focus on patient safety and risk reduction. Promotes reporting and transparency of errors whether actual or patient perceived. Writes timely and effective plans of action focused on identification and correction of root cause.
- Compliance Focused Execution-Facility: Creates and fosters an environment centered on health care compliance execution. Actively communicates, trains, and guides the processes for completion and follow-up on compliance initiatives to associates within Health & Wellness and other associates as applicable to the respective health care business. Implements compliance initiatives and priorities and monitors compliance execution by others. Ensures appropriate operational execution of billing procedures, HIPAA compliance adherence, and Standard Operating Procedures (SOP). Utilizes auditing processes to identify compliance issues and implement processes for improvement.
Education
Doctor of Pharmacy - Pharmacy
Samford University
Birmingham, AL05-2008
Skills
- Medication therapy management
- Drug interactions analysis
- Medication management
- Drug utilization review
- Immunization administration
- Compounding techniques
- Staff training and development
- Pharmacy operations and management
- Regulatory compliance
- Quality assurance
- Cost containment strategies
- Team leadership
- Workflow optimization
- Medication safety practices
Timeline
Director, Pharmacist in Charge
SpecialtyRx
08.2025 - Current
Pharmacist in Charge
Pharmerica
10.2023 - 09.2025
Pharmacy Manager
CVS Pharmacy
07.2022 - 10.2023
Pharmacy Manager
Rite Aid
04.2018 - 07.2022
Pharmacy Area Manager/ Pharmacy Manager
Sam's Club
03.2010 - 04.2018
Doctor of Pharmacy - Pharmacy
Samford University