Results-driven professional specializing in project management, client communication, and vendor management. Demonstrated success in crafting innovative solutions aligned with client needs, leading to superior outcomes and streamlined processes.
Overview
35
35
years of professional experience
Work History
Owner/Operator
Michael Scott Design LLC
Santa Rosa Beach
02.2024 - Current
Managed daily operations of design projects and client communications.
Oversaw project timelines and resource allocation for efficient workflow.
Developed creative design concepts tailored to client specifications.
Residential Real Estate Agent
Realty Mark
Philadelphia
04.2024 - 12.2025
Guided clients through purchasing and selling residential properties.
Owner/Operator
Covenant Pools
Rainbow City
01.2000 - 09.2023
Managed daily operations of design projects and client communications.
Oversaw project timelines and resource allocation for efficient workflow.
Developed creative design concepts tailored to client specifications.
Collaborated with vendors and suppliers for quality materials sourcing.
Utilized design software to create visual presentations for clients.
Ensured compliance with industry standards and best practices in design.
Trained staff on effective design techniques and customer service skills.
Built strong client relationships through regular follow-ups and feedback sessions.
Managed daily operations of the business, including staff, sales, inventory, and accounting.
Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Negotiated contracts with clients for products or services rendered by the company.
Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Owner/Operator
McCain Construction
Southside
10.1990 - 01.2018
Managed daily operations of design projects and client communications.
Oversaw project timelines and resource allocation for efficient workflow.
Ensured compliance with industry standards and best practices in design.
Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Set pricing structures according to market analytics and emerging trends.
Conducted market research to identify new business opportunities.