Scott McCoy
WESTERVILLE,OH
Summary
Experienced multi-line claims supervisor with a strong focus on strategic planning and leadership. Dedicated to ensuring quality investigation, adjustment, and supervision of diverse cases. Expertise lies in establishing top-performing claims departments by blending leadership strengths with a proactive approach. Optimizes compliance with policies, procedures, and applicable laws by training and mentoring staff. Ensures efficient operations and exceptional customer service.
Overview
27
27
years of professional experience
Work History
Disability Claims Supervisor
Opportunities for Ohioans With Disabilities
12.2009 - Current
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Built talented teams of [Number] claims administrators dedicated to timely and compliant resolutions.
- Optimized case management with establishment of best practices.
- Determined proper course of action for claims processing.
- Interacted with Social Security Administration and other entities for timely processing and delivery of quality customer service and results.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
Disability Claims Adjudicator III
Bureau of Disability Determination
01.2002 - Current
- Responsible for managing and processing caseload of Social Security Disability claims
- Evaluated probationary employees’ work and identified areas for improvement
- Worked with peers and Supervisor to devise and implement plans to improve interim employees’ performance
- Worked with workgroups to streamline aspects of business process
- Collaborated on and presented BDD101 program to increase public knowledge of Agency Purpose and Goals
- Trained Adjudicators on new aspects of business process and case processing software
- Worked with Ambassador program responsible for interacting with prospective employees
- Worked with a wide variety of professionals to complete claim work
- Responsible for composing and drafting claim documents based on a diverse body of evidence
Psychiatric Care Technician
Ohio State University & Harding Hospital
01.1999 - 01.2002
- Responsible for the care and treatment of individuals on an acute psychiatric inpatient floor
- Organized and directed therapy and goal achievement groups
- Worked with doctors, nurses and therapists to devise and achieve treatment goals
- Provided for daily care of acute inpatient psychiatric patients
- Responded to crisis situations with quick and decisive action
- Acted in a Lead Tech capacity directing peer actions and delegating duties
- Responsible for organizing Psychiatric Care Technician shift duty schedule
Volunteer Camp Director
Templed Hills Church Camp
06.1997 - 08.2000
- Responsible for adapting and implementing curriculum for a wide age range of camp participants on a weekly basis
- Worked with camp staff to manage facility resources
- Created and implemented weekly camp activity programs
- Supervised individuals from children to older adults
- Responsible for implementing emergency response procedures
- Worked in Lead Worker capacity assigning daily tasks to peers
Education
Bachelor of Arts - Psychology
Bluffton College
Bluffton OHSkills
- Policy interpretation
- Disability claims process
- Claims investigation and research
- Claims processing
- MS office suite
- Team motivation
- Planning and organization
- Quality assurance
- Procedure implementation
- Team management
Timeline
Disability Claims Supervisor
Opportunities for Ohioans With Disabilities
12.2009 - Current
Disability Claims Adjudicator III
Bureau of Disability Determination
01.2002 - Current
Psychiatric Care Technician
Ohio State University & Harding Hospital
01.1999 - 01.2002
Volunteer Camp Director
Templed Hills Church Camp
06.1997 - 08.2000
Bachelor of Arts - Psychology
Bluffton College
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