Scott McDonald
Kent,WA
Summary
Accomplished Equipment Manager with a proven track record at Seattle Golf Club, enhancing equipment maintenance and team efficiency. Expert in hydraulic systems and adept at fostering teamwork, significantly improving operational workflows. Demonstrates a strong work ethic and technical problem-solving skills, ensuring peak performance and reliability in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Setup Technician
Pape Machinery
01.2024 - 10.2024
- Performed setup of new and used equipment
Mechanic
Palmer Coking Coal
08.2023 - 01.2024
- Performed daily pm, maintenance, repairs and fueling of gravel pit equipment
Store Manager
Wards Power Equipment
11.2022 - 07.2023
- Preformed daily operations of the store to include retail sales, intake of repairs, putting together customer estimates, processing workorders, balancing of daily cash sheets and inventory control
- Ordering of all parts and Whole goods
- AP and AR responsibilities
Mobile Repair Technician
Peak Machinery
03.2022 - 10.2022
- Perform repairs in the field and shop
- Bobcat Silver Certified
Equipment Manager
Willows Run Golf Complex
09.2021 - 03.2022
- Performed maintenance and repair of all golf course equipment
- Hired and trained Assistant Mechanics
- Trained crew on equipment
- Contact for sales reps and vendors
- Managed equipment, shop budget and inventory
- Established preventative maintenance program utilizing MyTurf
Marketing and Merchandising
Matco Tool Distributor
01.2021 - 09.2021
- Marketing and merchandising of tool store
- Ordering, stocking, maintenance of tool store
- Warranty and repair products
- Set up new product
Service Manager
Sunbelt Rentals
07.2019 - 01.2021
- Company Overview: Kent, WA
- Oversee the administration team in service operation: opening work orders, scheduling techs, managing change orders, customer communication, tech expense tracking, monitor back-order reports for parts needed in repairs, close work orders, and invoicing
- Manage and implement strategies for improved technical and technician support
- Conduct periodic in person visits with designated accounts and field visits to assess and evaluate working conditions
- Provide constant and thorough communications with major product support managers to include training updates, tooling needs, job updates and other as requested or needed
- Conduct regular meetings to make sure expectations are met and addressing any and all concerns
- Explore new and better ways for the group to do business with special emphasis on customer value and those things that continue to separate us from the competition
- Oversee all customer support activities that include technical support and administrative tasks
- Kent, WA
Regional Service Manager
Turf Star/Western Equipment
12.2013 - 07.2019
- Company Overview: Kent, WA
- Manage day to day operations of three shop locations, nine techs, shop foreman, three delivery drivers and two service advisors
- Oversee repairs, maintenance, set ups and PDI’s of new and used equipment
- Fleet maintenance of company vehicles
- Responsible for schedules and service calls for shop and road techs
- Resolve customer complaints and concerns, phone diagnostic troubleshooting
- Order shop, office and warehouse supplies
- Manage contracts of building utilities and services
- Provide ongoing training and team building of techs and service advisors
- Communication with multiple vendors
- Building maintenance, OSHA and safety plan, Hazardous Waste disposal
- Maintain and update equipment work orders, inventory, warranty claims and service records in a timely manner
- Propose and sell service contracts
- Collaborate with salesmen for demo equipment set up, pick-up and delivery
- Tech efficiency reporting, Profit and Loss
- Customer educational classes and seminars
- Hiring of techs, performance reviews and system certification testing
- IT troubleshooting, purchasing and installing all computers and equipment for shops and offices
- Weekly conference call tech meetings and bi monthly remote shop visits
- Ride-a longs with technicians to assess quality of work, develop good patterns of behavior and assist with customer relations
- Direct new Kent shop relocation; Lease negotiations, Contractor questions, Permit Process, Inspections, Shop preparation and installation of equipment, Office preparation and IT installation, Clean up and final walk through of previous shop
- Kent, WA
Equipment Manager
Seattle Golf Club
12.2008 - 12.2013
- Company Overview: Shoreline, WA
- Performed maintenance and repair of all golf course equipment
- Hired and trained Assistant Mechanics
- Trained crew on equipment
- Contact for sales reps and vendors
- Managed equipment, shop budget and inventory
- Established preventative maintenance program utilizing MyTurf
- Shoreline, WA
Equipment Manager
The Golf Club at Newcastle
11.2007 - 12.2008
- Company Overview: Newcastle, WA
- Performed maintenance and repair of all golf course equipment
- Hired and trained Assistant Mechanics
- Trained crew on equipment
- Contact for sales reps and vendors
- Managed equipment, shop budget and inventory
- Newcastle, WA
Equipment Manager
Three Creek Ranch Golf Course
03.2006 - 11.2007
- Company Overview: Jackson Hole, WY
- Performed maintenance and repair of all golf course equipment
- Hired and trained Assistant Mechanics
- Trained crew on equipment
- Contact for sales reps and vendors
- Managed equipment, shop budget and inventory
- Jackson Hole, WY
Equipment Manager
Gold Mountain Golf Course
02.1995 - 03.2006
- Company Overview: Bremerton, WA
- Performed maintenance and repair of all golf course equipment
- Hired and trained Assistant Mechanics
- Trained crew on equipment
- Contact for sales reps and vendors
- Managed equipment, shop budget and inventory
- Bremerton, WA
Service Manager
Superior Turf Equipment
12.1993 - 02.1995
- Company Overview: Auburn, WA
- Auburn, WA
Tug Boat Mechanic/Engineer
Sea Coast Towing
09.1992 - 12.1993
- Company Overview: West Seattle, WA
- West Seattle, WA
Education
Diesel Mechanic Degree -
Bates Technical College
01.1992
Skills
- Computer Skills
- Maintenance troubleshooting
- Machine Operation
- Technical problem solving
- Hydraulic systems
- Electrical Systems
- Equipment Calibration
- Teamwork and Communication
- Equipment Maintenance
- Punctual and Reliable
- Positive Attitude
- Strong Work Ethic
- Teamwork and Coordination
Timeline
Setup Technician
Pape Machinery
01.2024 - 10.2024
Mechanic
Palmer Coking Coal
08.2023 - 01.2024
Store Manager
Wards Power Equipment
11.2022 - 07.2023
Mobile Repair Technician
Peak Machinery
03.2022 - 10.2022
Equipment Manager
Willows Run Golf Complex
09.2021 - 03.2022
Marketing and Merchandising
Matco Tool Distributor
01.2021 - 09.2021
Service Manager
Sunbelt Rentals
07.2019 - 01.2021
Regional Service Manager
Turf Star/Western Equipment
12.2013 - 07.2019
Equipment Manager
Seattle Golf Club
12.2008 - 12.2013
Equipment Manager
The Golf Club at Newcastle
11.2007 - 12.2008
Equipment Manager
Three Creek Ranch Golf Course
03.2006 - 11.2007
Equipment Manager
Gold Mountain Golf Course
02.1995 - 03.2006
Service Manager
Superior Turf Equipment
12.1993 - 02.1995
Tug Boat Mechanic/Engineer
Sea Coast Towing
09.1992 - 12.1993
Diesel Mechanic Degree -
Bates Technical College
Similar Profiles
Braden HickmanBraden Hickman
Shipping and Receiving Coordinator at Pape MachineryShipping and Receiving Coordinator at Pape Machinery
Catie FergusonCatie Ferguson
Service Administrator at Pape MachineryService Administrator at Pape Machinery
Jack HaneyJack Haney
Mechanic Apprenticeship at Pape MachineryMechanic Apprenticeship at Pape Machinery
Jaime SamsJaime Sams
Service Writer at Pape MachineryService Writer at Pape Machinery
Mohammed SulaimanMohammed Sulaiman
Security Access Specialist at Port of Seattle, SeaTac AirportSecurity Access Specialist at Port of Seattle, SeaTac Airport