Scott McGaha
Morrison,CO
Summary
Hardworking Utility Locator with proven experience working with various job equipment. Dedicated to timely and accurate work and adept at sticking to deadlines in harsh working conditions and following directions.
Overview
16
16
years of professional experience
Work History
Utility Locator
Usic
Centennial, CO
02.2024 - 07.2025
- Conducted precise utility locates using electronic detection equipment.
- Collaborated with field crews to ensure safety compliance and accuracy.
- Interpreted utility maps to identify underground infrastructure locations.
- Communicated effectively with clients regarding locate requests and timelines.
- Maintained detailed records of utility findings and inspection reports.
- Provided training support to new team members on locating techniques.
- Assisted in resolving discrepancies between reported and actual utility locations.
- Monitored equipment functionality to ensure reliable operation during locates.
- Analyzed blueprints, maps and other documents to identify the exact locations of underground utilities.
- Prepared detailed reports documenting all findings from utility locates.
- Used paint, flags and other methods to communicate utility information to excavators and other appropriate personnel.
- Coordinated with supervisors, engineers and other personnel in order to ensure that all locates were completed safely and efficiently.
- Searched for underground utilities in various weather conditions and notified supervisor of field issues.
- Participated in regular meetings with management team members to discuss progress on current projects.
- Maintained accurate records of all utility locates performed including date, time and location information.
- Ensured compliance with federal regulations regarding underground utility marking requirements.
- Worked with customers to develop solutions for locating difficult-to-find utilities.
- Performed precise measurements and calculations to accurately determine the depth and position of buried pipes, cables and conduits.
- Responded to customer inquiries regarding utility location services.
- Monitored all aspects of each job site throughout the entire process from start to finish.
- Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.
- Identified potential conflicts between existing infrastructure and proposed construction plans.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Provided technical support on various projects related to utility locating activities.
Service Advisor
Emich Chevrolet
Lakewood, CO
03.2023 - 01.2024
- Assisted customers with inquiries and provided product information.
- Scheduled service appointments and managed customer follow-ups.
- Coordinated with technicians to ensure timely service delivery.
- Maintained accurate records of customer interactions and service history.
- Handled customer complaints professionally to ensure satisfaction.
- Educated customers on service options and maintenance recommendations.
- Utilized dealership software to track appointments and manage workflows.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Service Advisor
Mcdonald Hyundai
Littleton, Colorado
04.2022 - 01.2023
- Assisted customers with inquiries and provided product information.
- Scheduled service appointments and managed customer follow-ups.
- Coordinated with technicians to ensure timely service delivery.
- Handled customer complaints professionally to ensure satisfaction.
- Educated customers on service options and maintenance recommendations.
- Collaborated with sales team to promote additional services offered.
- Utilized dealership software to track appointments and manage workflows.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Service Advisor
Planet Hyundai
Golden, Colorado
08.2009 - 01.2022
- Assisted customers with inquiries and provided product information.
- Scheduled service appointments and managed customer follow-ups.
- Coordinated with technicians to ensure timely service delivery.
- Maintained accurate records of customer interactions and service history.
- Handled customer complaints professionally to ensure satisfaction.
- Educated customers on service options and maintenance recommendations.
- Collaborated with sales team to promote additional services offered.
- Utilized dealership software to track appointments and manage workflows.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Education
Columbine
Littleton, COSkills
- Utility locating
- Electronic detection
- Blueprint analysis
- Safety compliance
- Team collaboration
- Detail orientation
- Time management
Timeline
Utility Locator
Usic
02.2024 - 07.2025
Service Advisor
Emich Chevrolet
03.2023 - 01.2024
Service Advisor
Mcdonald Hyundai
04.2022 - 01.2023
Service Advisor
Planet Hyundai
08.2009 - 01.2022
Columbine