Scott McGlocklin

Monroe County Sheriff's Office

06.1987 - Current

Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions such as payroll and employee service records.
Supervised a group of 16 employees
Tracked office supplies and restocked low items to keep team members on-task and productive.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules, vacations and holidays and monitored performance.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.