Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott McGowan

Roswell,GA

Summary

Experienced Restaurant Manager with over 27 years of experience in Hospitality Management. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

25
25
years of professional experience

Work History

FOH Supervisor

Peach And The Porkchop
Roswell, GA
09.2021 - Current
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.

Manager

Home Restaurant
Marble Hill, GA
05.2019 - 09.2021
  • Directed staff and managed annual capital budget.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

General Manager

Sam's Sports Grill
Hendersonville, TN
04.2017 - 05.2019
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

General Manager

Santa Fe Cattle Company
Nashville, TN
05.2015 - 04.2017
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.

Assistant Manager

Cracker Barrell Old Country Store
Various
09.2010 - 04.2014
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Area Supervisor

Whistle Stop Inc.
Multiple, KY
08.2008 - 08.2010
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Managing Partner

Rafferty's Inc.
Various
02.1996 - 08.2008
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Increased revenue by 15% with successful promotional strategies and reductions in costs.
  • Managed restaurant scheduling, foodservice and customer service.
  • Reduced labor costs by 10% per year by reworking schedules, operations standards and workflow.

Education

Bachelor of Science - Mathematics

University of Georgia
Athens, GA
12.1995

Skills

  • Analytical and Critical Thinking
  • Planning and Coordination
  • Excellent Communication
  • Teambuilding
  • Attention to Detail
  • Organization and Time Management
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Training and Development
  • Problem-Solving
  • Multitasking Abilities
  • MS Office

Timeline

FOH Supervisor

Peach And The Porkchop
09.2021 - Current

Manager

Home Restaurant
05.2019 - 09.2021

General Manager

Sam's Sports Grill
04.2017 - 05.2019

General Manager

Santa Fe Cattle Company
05.2015 - 04.2017

Assistant Manager

Cracker Barrell Old Country Store
09.2010 - 04.2014

Area Supervisor

Whistle Stop Inc.
08.2008 - 08.2010

Managing Partner

Rafferty's Inc.
02.1996 - 08.2008

Bachelor of Science - Mathematics

University of Georgia

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Scott McGowan