Scott McGrew
Toledo,OH
Summary
Accomplished management professional with 28 years of career progression in retail operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with english fluency and well-versed in employee, vendor and partner relations.
Overview
10
10
years of professional experience
Work History
Store Manager
Tractor Supply Company
Dundee, MI
09.2022 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Big Lots Stores, Inc.
Toledo, OH
07.2021 - 09.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Merchandise Manager
Lowes Home Improvment
Toledo, OH
05.2021 - 07.2021
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Assessed purchasing needs and reviewed in-store sales and inventory levels.
- Monitored weekly, monthly and quarterly achievement goals.
- Organized and prioritized projects.
- Sourced well qualified candidates.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Operations Manager
The Home Depot
Toledo, OH
03.2015 - 05.2021
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Implemented policies and standard operating procedures for continuous improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Associate Support Department Supervisor
The Home Depot
Toledo, OH
03.2014 - 03.2015
- Recruited, hired, trained and supervised staff of 150 and implemented mentoring program that offered positive employee engagement.
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Coached new employees on administrative procedures, company policies and performance standards.
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Communicated with supervisors to plan and review employee evaluations.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
- Coordinated workers' compensation insurance and managed claims.
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
- Held exit interviews and documented information discussed with employees.
Education
High School Diploma -
Woodward High School
Toledo, OH1992
Skills
- P&L management
- Work flow planning
- Cost reduction and containment
- Employee relations and conflict resolution
- Customer relations specialist
- Dependable
- Sales background
- Human resources management
- Results-oriented
- Organized
- Natural leader
- Detail-oriented
- Merchandising
- Retail display setup
- Sales Techniques
- Staff development
Accomplishments
- Reduced lost workdays and recordable incidents to 0 by implementing a new awareness around infocus . Took the store to zero injuries and received our 375 days patch for the first time since the store has been open.
- Staffing
Worked directly with Human Resources to streamline hiring and onboarding process. - Increased sales 35 % over 1.5 years .
- Consistently maintained high customer satisfaction ratings.
Timeline
Store Manager
Tractor Supply Company
09.2022 - Current
Store Manager
Big Lots Stores, Inc.
07.2021 - 09.2022
Assistant Merchandise Manager
Lowes Home Improvment
05.2021 - 07.2021
Operations Manager
The Home Depot
03.2015 - 05.2021
Associate Support Department Supervisor
The Home Depot
03.2014 - 03.2015
High School Diploma -
Woodward High School