Scott McKissock
Torrance,CA
Summary
Implementation professional with extensive experience in managing complex software deployments. Known for delivering impactful solutions and fostering team collaboration. Proven ability to adapt to changing project requirements and navigate client expectations with precision and reliability.
Overview
32
32
years of professional experience
Work History
Senior Implementation Consultant & Manager
BQE Software, Inc.
02.2024 - 03.2025
- Analyze customers’ business requirements and objectives to develop business processes that will meet their needs
- Direct all aspects of the implementation from data migration and custom report templates to training sessions
- Manage implementation timelines, milestones, and client expectations
- Provide post-implementation support and resolve software issues
- Assist product development teams by reporting client feedback and software improvement suggestions
- Document client interactions, issues, and solutions using internal tracking tools
- Support internal teams with system configurations and best practices
Training & Consulting Manager
BQE Software, Inc.
01.2016 - 02.2024
Senior Trainer
BQE Software, Inc.
01.2013 - 02.2016
Trainer
BQE Software, Inc.
11.2011 - 01.2013
Technical Support Engineer
BQE Software, Inc.
06.2009 - 11.2011
Computer Support Technician
Independent Contractor
11.2006 - 06.2009
- Provide technical support to outside clients on an 'on-call' basis
- Troubleshoot hardware and software problems via telephone and in person
- Develop custom database applications and provide employee training
Computer Systems Manager
Media Visions, Inc.
12.2000 - 11.2006
- Company Overview: Video Production Support Services
- Created one of the world's first 2-seat High-Definition Edit Systems to use shared storage
- Developed and implemented a custom Inventory Control / Purchasing database application and provided employee training
- Manage and maintain all computer hardware and software assets, including employee workstations, network equipment, and rental systems
- Video Production Support Services
Database Application Developer
Independent Contractor
04.2000 - 12.2000
- Develop and implement custom database applications and provide employee training
- Process technical purchase orders strictly adhering to operational and capital budgets
- Interface with engineers and vendors to ensure accurate and on-time delivery of orders
Executive Secretary
Time Warner / California Video Center
01.1996 - 04.2000
- On the team that created the DVD video format and launched it throughout the world
- Administrative support to the Vice-President / General Manager and Engineering Dept
- Process technical purchase orders: Working with Engineers, Vendors, and Accountants to ensure accurate and on-time delivery of orders while adhering to budgets
- Independently and proactively taught myself Microsoft Access and created a custom database application for purchase orders that increased accuracy and efficiency
Savings Supervisor
Malaga Bank
12.1992 - 01.1996
- Manage daily operations of the Teller Line and New Accounts Department
- Responsible for branch cash levels and shipments staying within FSLIC limits
- Process daily rejected items, audit reports, and other branch support services
Education
Bachelor of Arts - Physics, Philosophy
Kenyon College
Gambier, OHSkills
- ERP implementation
- Software implementation
- Agile methodology
- Business analysis
- Software configuration
- User training
Timeline
Senior Implementation Consultant & Manager
BQE Software, Inc.
02.2024 - 03.2025
Training & Consulting Manager
BQE Software, Inc.
01.2016 - 02.2024
Senior Trainer
BQE Software, Inc.
01.2013 - 02.2016
Trainer
BQE Software, Inc.
11.2011 - 01.2013
Technical Support Engineer
BQE Software, Inc.
06.2009 - 11.2011
Computer Support Technician
Independent Contractor
11.2006 - 06.2009
Computer Systems Manager
Media Visions, Inc.
12.2000 - 11.2006
Database Application Developer
Independent Contractor
04.2000 - 12.2000
Executive Secretary
Time Warner / California Video Center
01.1996 - 04.2000
Savings Supervisor
Malaga Bank
12.1992 - 01.1996
Bachelor of Arts - Physics, Philosophy
Kenyon College
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