Scott Melendes
Suamico,WI
Summary
In my 25+ years in the consumer-packaged goods industry, I have had great success. I have built many solid relationships with both my customers and manufacturers by planning ads, running promotions, creating specific SKU’s, and helping with new line developments. I have spent the last 20 years solidifying my relationships with customers, manufacturers, and suppliers, many of which have followed me though my career. I am seeking a company that I can share my knowledge and relationships with that will also help me to grow. I have experience in many aspects of the business including product development, sales and marketing, logistics, and warehouse management. I look forward to continuing my career with an eager company looking to grow.
Overview
30
30
years of professional experience
Work History
Territory Sales Manager
Holiday Wholesale
10.2021 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
- Represented wide range of products and brands.
- Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
- Developed customized solutions for individual clients based on their unique needs and preferences.
- Delivered orders to customers to drive full satisfaction.
Independent Sales Rep
Independently Employed
07.2019 - 10.2021
- 529 Distribution is a full service distributor as well as a manufacturer rep agency
- My duties with this company included all aspects of the logistics from receiving, inventory placement to shipping
- We coordinated with carriers to get the best rates for our customers
- I was also responsible for sales and purchasing, contacting our suppliers for customer needs, working with them to help move excess or discontinued merchandise, setting up special events for casino and incentive account give-a-ways, working with retail customers to help with their regular turn orders and working with Ecommerce accounts on the ship to consumer programs we have in place
- Systems used: Salesforce, Microsoft Office products, SKU Vault and Quickbooks.
- Educated customers by providing hands-on demonstrations and explaining benefits and advantages of using the products I handled.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Conducted daily follow-up calls to answer client's questions and manage sales process.
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
Director of Business Development
Deal Partners
08.2018 - 07.2019
- Deal Partners
- Deal Partners is a distributor with focus on online and TV promotions
- Here I handled the wholesale side of the business, selling to brick and mortar (as well as regional brick and mortar accounts) in the farm and home and hardware classes
- I was responsible for $500,000 to $1,000,000 in sales per month, generating $35,000 to $55,000 per month in profit
- Increased client base by developing and implementing effective business development strategies.
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- On the purchasing side, I worked directly with manufacturers to negotiate the right pricing and products for our vast customer base to make sure we can cover all costs associated with each customer
- With some of these manufacturers we needed up to 4 different pricing programs depending on the class of trade our customers were in
- I was doing the purchasing for about 60% of the product sold throughout the wholesale side of our business
- On the sales side I managed an account base of 200+ customers ranging from large brick and mortar accounts, casino and incentive customers to small Ecommerce retailers
- My duties included setting up the logistics for shipping to the brick and mortar customers as well as coordinating direct to consumer drop ship programs for the Ecommerce customers
- I also worked with online deal sites like Groupon, Stack Commerce, The Deal Guy, Mediocre Corporation and Woot
- I regularly attended industry trade shows like: The International Housewares Show, The National Hardware show, ASD (closeout show), Consumer Electronics Show and many regional customer specific shows throughout the country.
COFOUNDER/VP SALES
DISTRIBUTE INC
07.2016 - 08.2018
- Distribute Inc
- Was a small kitchen appliance and consumer electronics distributor servicing brick and mortar accounts as well as ecommerce customers
- I was responsible for a sales team of twelve, an engineering team of six, and the logistics of the warehouses
- Distribute had two warehouses; one located in Wisconsin and the other in Illinois
- I managed a customer base of $15,000,000 and my team was the sole revenue source for the company, turning profits of 15 to 25% average per quarter
- I coordinated and managed our trade show booths at both National and Regional trade shows which included: National Shows: The International Housewares Show, The National Hardware show, ASD (closeout show), Consumer Electronics Show
- Regional Shows: United Hardware Co-op, Midstates Distributors, Wheatbelt and other customer markets.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Identified business development challenges and customer concerns for proactive resolution.
Sales/Business Development
Englewood Marketing Group
10.2008 - 07.2016
- EMG is a housewares distributor as well as the manufacturer of Nostalgia Electrics
- In my role with them I was responsible for up to $10 Mil in account sales on both the Ecommerce side as well as the brick and mortar/small dealer piece of the business
- I was also working with the excess/overstock sales for Nostalgia Electrics and servicing large ecommerce accounts like Sears, Groupon, Overstock, New Egg and others
- I have built a great relationship with my accounts which has allowed me to carry them on to other positions in my career.
- Mentored junior team members, sharing best practices in prospecting, closing deals, and relationship management techniques.
- Recommended product enhancements based on customer feedback that led to increased satisfaction rates among existing clientele.
- Managed a diverse portfolio of accounts, ensuring all clients received personalized attention and support throughout the sales cycle.
- Maximized lead generation through effective networking at industry events and conferences.
- Boosted sales revenue by identifying and pursuing new business opportunities within the target market.
- Expanded territory coverage by strategically targeting under-serviced regions with high growth potential.
Program Manager/Sales Manager
West Business Services
08.1994 - 07.2008
- West Business Services is a broker/sales agency representing the top Consumer Packaged Goods manufacturers
- West manages a sales force for these manufacturers working as part of the manufacturer sales team hand in hand with the all of sales and marketing
- In my position with West Business Services (West), I managed sales teams of three to twenty for the following manufacturers: Hamilton Beach, Gillette, Braun, Rayovac, Reebok, Lysol, Playtex and Colgate Palmolive
- I was responsible for all aspects of sales from promotion to handling of the Co-op allowances and defective claims
- I managed annual sales of over $200,000,000 for Gillette and Colgate and $50,000,000 – $140,000,000 for the others
- In my fourteen years with West, my team missed a quarterly quota only three times and regularly exceeded expectations
- I pride myself on my integrity for the brand and the relationships with customers and suppliers that are still very strong today.
Education
Bachelor of Arts - Communications – Interpersonal/organizational
University of WISCONSIN Stevens Point
Stevens Point, WI05.1993
Skills
- Sales Analysis
- Profits and Losses
- Team Management
- Trade Shows (attended Housewares and Hardware shows every year since 1995)
- Time Management
- Relationship building
- Territory expansion
- Sales closing
- Territory Growth
- Business growth and retention
- Strategic Planning
- Lead prospecting
- Staff Development
- Business Development
- Business Management
- Sales Strategies
Additional Information
- 2
Timeline
Territory Sales Manager
Holiday Wholesale
10.2021 - Current
Independent Sales Rep
Independently Employed
07.2019 - 10.2021
Director of Business Development
Deal Partners
08.2018 - 07.2019
COFOUNDER/VP SALES
DISTRIBUTE INC
07.2016 - 08.2018
Sales/Business Development
Englewood Marketing Group
10.2008 - 07.2016
Program Manager/Sales Manager
West Business Services
08.1994 - 07.2008
Bachelor of Arts - Communications – Interpersonal/organizational
University of WISCONSIN Stevens Point
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