Scott Mencl

• Supported daily operations to enhance member experience and engagement.
• Assisted in staff training and development to ensure service excellence.
• Coordinated membership onboarding processes to streamline client integration.
• Managed scheduling to optimize staffing efficiency and coverage.
• Implemented feedback mechanisms to improve facility services and offerings.
• Maintained cleanliness and organization of fitness facilities for optimal environment.
• Collaborated with team members on promotional initiatives to boost membership retention.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.

• Delivered personalized fitness assessments to clients through our EVOLT system.
• Helped recommendations aligned with fitness goals, promoting overall health and wellness.
• Conducted regular follow-ups with clients.
• Customer engagement to ensure they had what they needed to be successful.
• Mentored junior staff on effective counseling methods, enhancing overall team performance and client satisfaction levels.
• Analyzed client feedback and program outcomes to refine services offered, driving continuous improvement in fitness counseling practices.
• Instructed members on proper techniques for exercise and equipment.
• Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
• Offered accurate and up-to-date information and advice on fitness.
• Enhanced gym membership retention through consistent follow-ups and motivational support for clients.
• Worked closely with gym management to implement improvements suggested by member feedback surveys.
• Provided exceptional customer service by addressing client concerns promptly, fostering a welcoming gym environment.
• Mentored new Fitness Counselors in effective sales strategies, resulting in increased membership sales as a team.
• Streamlined administrative tasks such as scheduling appointments or processing payments for services rendered.
• Collaborated with local businesses to create partnerships for cross-promotional opportunities and member discounts.
• Assisted in special events such as health fairs or workshops, connecting community members with valuable resources and information about healthy living practices.
• Developed strong rapport with clients through active listening skills and empathy while discussing their unique fitness obstacles or setbacks during counseling sessions.
• Stayed current with CPR and first aid certification to provide emergency response in case of injury.
• Explained use of exercise equipment to all participants, prioritizing safety at all times.
• Maintained clean and organized workout environment to enhance overall fitness experience.
• Promoted fitness classes to boost gym attendance.

• Led operational strategies to enhance efficiency and streamline processes across departments.
• Managed staff performance, providing mentorship and training to improve team productivity.
• Oversaw budget allocation and resource management to maximize operational effectiveness.
• Implemented quality control measures ensuring compliance with industry standards and company policies.
• Developed and executed marketing initiatives to increase brand visibility and customer engagement.
• Coordinated cross-functional projects, aligning objectives with organizational goals for sustained success.
• Managed employee reviews, training, schedules, and agreement negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring current staff/new hires on management principles, industry practices, company procedures (SOP), and technology systems.
• Implemented operational strategies and built customer and employee loyalty.
• Managed employee evaluations.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with company regulations.
• Directed sales efforts to exceed revenue targets while maintaining customer satisfaction levels.
• Maximized operational excellence mentoring staff on company principles, practices and procedures.
• Led team to exceed sales targets, implementing motivational incentives.
• Executed daily employee training 1 on 1's production meetings, role play, elevating staff skills and improving service delivery to our members and guests.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.

• Led cross-functional teams to deliver projects on time and within budget.
• Developed project plans, timelines, and resource allocations for successful execution.
• Mentored junior project managers, enhancing their skills in project delivery and management tools.
• Utilized methods to drive, development and enhance team collaboration.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Implemented process improvements that increased team efficiency and productivity.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Monitored project performance to identify areas of improvement and make adjustments.
• Managed projects from start to finish.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Maintained open communication by presenting regular updates on project status to customers.
• Reported regularly to managers on project budget, progress, and technical problems.

• Managed employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring staff on management principles, industry practices, company procedures, and our operation systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Trained team on policies and procedures to streamline operations/sales.
• Implemented strategies and effectively built customer and employee loyalty.
• Managed employee evaluations, and agreement details.
• Hosted employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations and company SOP.
• Drove sales efforts to exceed revenue targets while maintaining customer satisfaction levels.
• Mentored staff on company principles, industry practices, and company procedures.
• Executed strategic plans for business growth.
• Provided thoughtful guidance to staff in navigating and resolving snags in productivity.
• Led team to exceed sales targets, implementing motivational incentives and training programs.
• Assisted in corporate social programs, building community engagement and enhancing brand reputation.
• Lead and assisted in employee training programs, elevating staff skills and improving service to our members and guests.
• Fostered culture of continuous improvement, introducing regular review sessions ( Daily Production Meetings/Huddles) that boosted team performance and morale.
• Helped with employee retention by fostering a positive work environment.
• Help recruited, hired, and trained new hires, working to establish key positions for our department.
• Help assist in creation of exciting merchandise displays to catch attention of customers.
• Help lead strategies to enhance efficiency and streamline processes across departments.
• Managed staff performance, providing mentorship and training to improve team productivity.
• (My heart in all this) Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program (1 on 1 Development and Coaching) to improve areas of weakness.
• Reported issues to higher management with great detail.

Details stated above.

• Directed operational strategies to enhance member experience and retention.
• Implemented staff training programs to improve service quality and efficiency.