Scott Mercer
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Listing Specialist
Redfin Corp
11.2017 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed new and existing clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Broker Owner RE/MAX Of Paradise
RE/MAX Of Paradise
02.2004 - 03.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
Financial Customer Service Representative
Sun Microsystems
03.1995 - 02.2004
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business Administration
DeAnza Community College
Cupertino, CA09.
Skills
- Preparation Oversight
- Negotiation Management
- Purchase Agreement Writing
- Referral Coordination
- Buyer and Seller Representation
- MLS Data Entry and Maintenance
- Value Estimation
- Listing Reviews
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Senior Listing Specialist
Redfin Corp
11.2017 - Current
Broker Owner RE/MAX Of Paradise
RE/MAX Of Paradise
02.2004 - 03.2012
Financial Customer Service Representative
Sun Microsystems
03.1995 - 02.2004
Associate of Arts - Business Administration
DeAnza Community College
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