Scott Mikulec

- Maintains an average $3100 PVR

- Maintains 75% ESC penetration

- Maintains an average of 6 products a deal (9 products sold)

Promoted a favorable dealership image through effective communication of data, finance charges, and interest rates to customers.

Maintain a strong knowledge base of industry, competitors, laws and regulations.

Conducted daily training sessions for sales professionals to boost customer satisfaction.

• Elevated store revenue by 20% by deploying innovative sales approaches
• Tackled intricate customer concerns, boosting client satisfaction by 15%
• Contributed to Clayton Homes’ market standing by promoting it as a cost-effective choice
• Oversaw location inventory and P&L management, surpassing budget expectations while reducing costs

• Explained extended service agreements, service procedures, and policies during customer consultations.
• Structured deals for maximum profitability
• Streamlined deal submission process for in-house financing approval.
• Maintained proficiency and certifications as required for the position
• 1,700 PVR, Product only No Reserve.
• Consistently maintained three products per deal with a 65% penetration in ESC.

Average Monthly Sales figures

- 18 Units

- $50,454 total front end gross profit

- $36,813 total back end gross profit

Detected and targeted new sales opportunities both in person and over the phone, leveraging DealerPeak CRM software consistently.

Maintains exceptional industry knowledge on vehicle inventory and services to better discern customer needs and provide viable solutions

Provides personalized service for customers and continued follow-up to ensure customer satisfaction beyond the date of sale

• Led mobile sales initiatives, showcasing product features and functionality to customers
• Applied technical product knowledge to guide customer purchases, enhancing customer satisfaction
• Managed sales cycle from customer query to final purchase, ensuring seamless transactions
• Troubleshot customer queries, providing effective solutions and fostering customer loyalty
• Contributed to store revenue growth through consistent high-performance sales
• Drove sales through expert product demos, leading to significant increase in store revenue