Scott Miles

• Leveraged experience through vital management positions guiding business to success by globally retooling operational processes decreasing labor spend at home office by 13%.
• Built strategic relationships with investors and owners instilling greater confidence and continued partnerships resulting in additional investments of over $3.2mm in capital improvements.
• Increased profitability by optimizing sales resulting in occupancy growth in Midwest region by 7% in first half of 2023.
• Streamlined company processes and procedures while enhancing customer satisfaction.
• Monitored key business risks and established risk management procedures reducing controllable move outs by 11%.

• Developed and rolled out new policies designed to bolster productivity and reduce overall agency costs. Resulted in 20% reduction in agency staffing utilization.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Extensive involvement and oversight of 23 building acquisition.
• Interface with owner groups monthly on financial performance.
• Reduced RDO turnover by 80% and ED turnover by 54% (2021to 2022).
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms (flooring, landscaping, agency, etc), resulting in savings of $589k
• Decreased inconsistencies of market rates and community fee inconsistencies resulting in substantial increases in new lease effective rate and one time fees generating additional revenue of $788k.
• Developed standards for business plan development, execution, and accountability resulting in 18% NOI growth, 21% reduction in RDO/ED turnover.

West District-CA, NV, OR

East District-NC,SC, GA, CT,ME,MA,NY

• Developed and implemented program of Partnerships between multiple nation Home Health Care Companies and Holiday Retirement to reduce move outs in 30 communities by average of 17%.
• Starting 2016, selected as Strategic RDO to focus on troubled regions.
• Reduced and maintained Open AR/occupied unit to just over $45 (against company average of $76)
• Ensuring communities are in compliance with applicable laws and regulations.
• Collaborate with sales team to develop marketing and sales plans unique to needs of community and budgeted expectations.
• Conduct weekly site visits and development of action plans to resolve deficiencies.
• Very hands on leader modeling proper behaviors to drive profits, occupancy, and service standards.
• Monthly performance reporting to both District and Executive level team members.

West Region

14 locations covering Denver Metro area

• Increased cemetery property sales by 186% and prearranged funeral sales by 180%
• Decreased attrition by 40%
• Developed new program for increased customer engagement driving JD Power scores from 734 to 936 in just over 12 months..

Mid-Atlantic Region

• Managed 5-member sales team
• Increased monument sales by 215%.
• Rookie of Year 2005, sales manager of year 2006
• Developed new pricing model for packaging funeral and cemetery sales, driving average contract price by 400% in 2006.