Scott Miller
Rochester Hills,MI
Summary
Highly experienced Inside Sales Representative known for exemplary customer service skills and coordinating with other departments. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering results.
Overview
25
25
years of professional experience
Work History
Inside Sales Representative
KBC Tools & Machinery
07.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Inside Sales and Proposals
SCTools
02.2023 - 07.2023
- Provided proactive Customer Service/Sales to build and maintain business relationships
- Performed shipping and receiving and relayed logistics info to customers
- Responsible for quoting, sales order entry and updating Striven system
- Performed website Chat service at SCTools.online
- Processed SCTools online orders on Shopify.
Sales, Purchasing and Logistical Coordinator
Buhler Technologies LLC
12.2021 - 01.2023
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Completed accurate and efficient data entry and database updates to support business operations
- Analyzed data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
- Prepared purchase orders and sent to distributors and suppliers
- Verified warehouse received accurate and timely inventory by regularly consulting database
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing future deliveries and incoming shipments.
Product Development Manager
Baker Kitchen and Bath
11.2020 - 09.2021
- Translated ideas and actions to quotes while working closely with designers, carpenters and subcontractors
- Processed change orders and warranty orders with various online web based programs
- Reviewed financial reports of past remodeling projects
- Implemented costing models to maximize profits while maintaining client confidence and satisfaction
- Adopted new proposal template changes based on financial reviews and findings.
Inside Sales and Customer Service
Power Tools & Supply Inc
03.2011 - 08.2020
- Provided customer and sales support in close-knit call center environment
- Asked probing questions to determine needs and accurately input information into electronic systems
- Tracked inventory for customers and suppliers
- Prepared sales quotations for customers and sales staff
- Supported Automotive Industry customers with quotations, technical information, and order tracking
- Responsible for providing technical support for customers and sales staff
- Trained and supervised new employee prospects during company growth and expansion.
Inside Sales and Purchasing Assistant
Hallite Seals Americas
02.2010 - 01.2011
- Handled worldwide inter-company MRP analysis and purchasing, $15K+ per week avg
- Provided proactive Customer Service/Sales to build and maintain business relationships
- Translated correspondence, phone conversations and documents
- Responsible for multi-faceted procedures including quoting, sale, expediting, and shipping of custom seals.
Application Specialist
Ingersoll-Rand (IR)
04.2005 - 10.2008
- Produced Custom Sales Proposals for new and refurbished dispense and ergonomic handling product systems ranging from $1500 to $1.5 Million
- Participant of global dispense product launch in Gothenburg, Sweden
- Developed complex costing models involving R&D and Engineering information
- Produced Autocad concepts to support sales function for the ergonomic handling product line
- Provided customer support in Spanish for Latin American customers
- Translated documents and requests from Spanish to English.
Inside Sales/Technical Service Representative and Team Leader
Ingersoll-Rand (IR)
06.1999 - 04.2005
- Assisted customers with technical product compatibility and critical order information such as pricing, lead times, shipping information
- Led team of six customer service representatives during managerial absence
- Quoted complete systems for material handling workstations
- Responsible for processing daily sales orders
- Responsible for new employee training
- Maintained daily work relationship with numerous nationwide distributors.
Education
BA in Business Administration -
Michigan State University
East Lansing, MISkills
- Exceptional customer service
- Customer Relationship Building
- Email and Phone Etiquette
- Analytical Thinking
- Attention to Detail
- Data Entry
- Teamwork and Collaboration
- Salesforce CRM
- FLUENT IN SPANISH
Community
President of the Auburn Hills Avondale High School Athletic Booster Club (4 years)
Timeline
Inside Sales Representative
KBC Tools & Machinery
07.2023 - Current
Inside Sales and Proposals
SCTools
02.2023 - 07.2023
Sales, Purchasing and Logistical Coordinator
Buhler Technologies LLC
12.2021 - 01.2023
Product Development Manager
Baker Kitchen and Bath
11.2020 - 09.2021
Inside Sales and Customer Service
Power Tools & Supply Inc
03.2011 - 08.2020
Inside Sales and Purchasing Assistant
Hallite Seals Americas
02.2010 - 01.2011
Application Specialist
Ingersoll-Rand (IR)
04.2005 - 10.2008
Inside Sales/Technical Service Representative and Team Leader
Ingersoll-Rand (IR)
06.1999 - 04.2005
BA in Business Administration -
Michigan State University
Similar Profiles
Kashish KhatriKashish Khatri
Service Manager at Yamazen Machinery & Tools India Pvt. Ltd.Service Manager at Yamazen Machinery & Tools India Pvt. Ltd.
Tonmoy ApuTonmoy Apu
Distribution Center Associate at Atlas Tools And MachineryDistribution Center Associate at Atlas Tools And Machinery
HRITIK KOCHHARHRITIK KOCHHAR
Sales Associate at Atlas Tools and MachinerySales Associate at Atlas Tools and Machinery
Zachary HylandZachary Hyland
Landscaper at Outdoor Property ManagementLandscaper at Outdoor Property Management
John HalseyJohn Halsey
SENIOR FIRE LIEUTENANT at City of Southfield Fire DepartmentSENIOR FIRE LIEUTENANT at City of Southfield Fire Department