Scott Mills
Deer Park,TX
Summary
Accomplished Texas Works Advisor with a proven track record at the State of Texas Health and Human Services Commission, specializing in case management and policy interpretation. Demonstrated leadership in supervising units, enhancing team efficiency, and improving client communication. Excelled in critical thinking and decision-making, ensuring regulatory compliance and high-quality customer service.
Overview
27
27
years of professional experience
Work History
Supervisor I
State Of Texas - Health And Human Services Commission
Baytown, Texas
07.2025 - Current
- Supervise daily operations to ensure compliance with state regulations and policies.
- Resolve customer complaints in a timely manner while ensuring customer satisfaction.
- Comply with company policies, objectives and communication goals.
- Monitor employee attendance, addressing any punctuality or absenteeism issues.
- Act as a liaison between upper management and staff, facilitating open communication.
Texas Works Advisor III
State Of Texas - Health And Human Services Commission
01.2009 - 01.2024
- Texas Works Advisor III in the Central Representation Unit (assistant supervisor/lead worker).
- In charge of the unit when the supervisor was absent or not available, including numerous times when the supervisor position was vacant.
- Case reading of advisors' actions in regard to the appeal process.
- Assigned appeal tasks to advisors.
- Assigned case readings to other case readers.
- Reported and logged all appeals in an Excel document.
- Assisted advisors with policy questions or clarifications.
- Reviewed and approved, or denied, cases where advisors were requesting supplemental or restored benefits.
- Received complaints from State Office staff, and assigned them to individual units. Logging on to Excel and creating a monthly report.
- Processed statewide changes during the overtime project.
Texas Works Advisor II
State of Texas Health and Human Service Commission
12.2007 - 12.2008
- Texas Works Advisor II in the Central Representation Unit.
- Represented the Agency (HHSC) in situations where clients requested an appeal.
- Contacted clients to determine their disagreements or issues.
- I reviewed these cases for potential errors. Corrected the cases that did contain errors.
- Process the required documents to begin the appeal process.
- Created evidence packets with supporting documentation and policy to be used during a hearing.
- Attended scheduled hearings and acted as an agency representative during the hearing, presenting the agency's action and policy used to make the determination.
- Processed decisions in accordance with Hearing Officer's instructions if they determined an error had occurred.
Texas Works Advisor IV
State of Texas Health and Human Service Commission
07.1999 - 11.2007
- Texas Works Advisor IV (assistant supervisor/lead worker in eligibility determinations).
- In charge of the unit when the supervisor was absent or not available.
- Case reading advisor's cases for accuracy.
- Data correction for cases where errors occurred in processing.
- Handled unit complaints.
- Monitor the unit for timeliness.
- Assist advisors with policy questions or clarifications.
- Send notices to clients at the end of certifications for TANF and Medicaid, and if renewals are not received, then deny cases for non-renewal.
- EBT (Lone Star Card) coordinator for building. This requires keeping cards in a safe and assigning them to clerical staff to issue to clients.
- LSIS (fingerprinting) monitor for duplicate clients.
- Close and lock the building, making sure all staff are gone, and set the alarm.
Texas Works Advisor I
State Of Texas - Health And Human Services Commission
07.1998 - 06.1999
- Determined eligibility for the SNAP (Food Stamps at the time), TANF, and Medicaid programs following state policy.
- I interviewed clients face-to-face or via phone.
- Reviewed supporting documentation/verification and requested additional information when needed.
- Completed cases accurately according to policy and in accordance with the federal timeframes.
- Screened applicants for potential expedited services.
- Answered phone calls from clients, answering questions.
- Used a DOS-based eligibility program to determine eligibility and complete manual budgets when needed.
- Used state program databases to assist with case determinations, IRS information, data broker (containing TDL/DMV info and credit reports), OAG inquiry, TWC inquiry, and WTPY (system to access verifications of SSI/RSDI income).
Education
Finance
Sam Houston State University
Huntsville, TXSan Jacinto Junior College
Pasadena, TXSkills
- Case management
- Policy interpretation
- Data analysis
- Client communication
- Appeals process
- Regulatory compliance
- Conflict resolution
- Team leadership
- Report generation
- Critical thinking
- Decision making
- Interviewing techniques
- Quality assurance
- Customer service
- Time management
- Effective communication skills
- Application review
- Documentation and reporting
- Telephone etiquette
Timeline
Supervisor I
State Of Texas - Health And Human Services Commission
07.2025 - Current
Texas Works Advisor III
State Of Texas - Health And Human Services Commission
01.2009 - 01.2024
Texas Works Advisor II
State of Texas Health and Human Service Commission
12.2007 - 12.2008
Texas Works Advisor IV
State of Texas Health and Human Service Commission
07.1999 - 11.2007
Texas Works Advisor I
State Of Texas - Health And Human Services Commission
07.1998 - 06.1999
Finance
Sam Houston State University
San Jacinto Junior College
Similar Profiles
Brenda F. CalvinBrenda F. Calvin
Nurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services CommissionNurse State Reviewer, Interated SAMT Monitor at State Of Texas - Health And Human Services Commission
Latesha BarnesLatesha Barnes
Regional Network Systems Specialist at State Of Texas - Health And Human Services CommissionRegional Network Systems Specialist at State Of Texas - Health And Human Services Commission
Leta VasquezLeta Vasquez
RN Case Manager at State Of Texas - Health And Human Services CommissionRN Case Manager at State Of Texas - Health And Human Services Commission
Angelica GarzaAngelica Garza
Dental Assistant at Omega Dental SpecialistsDental Assistant at Omega Dental Specialists
Abel R Leal JrAbel R Leal Jr
Appliance Repair Technician at Geek Squad - Best BuyAppliance Repair Technician at Geek Squad - Best Buy