Scott Miner

• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Manages and supervises daily operations of the department, including the Bulk Item Program, residential refuse collection, night shuttle, cart delivery, and administrative services.
• Monitors administrative activities, including the city-wide 311 system to ensure that work orders are processed and completed.
• Receives, reviews, and responds to customer complaints, concerns, and requests.
• Provides daily, weekly, monthly, and annual reports.
• Provides training for supervisors concerning changes in city and department policies and procedures.
• Allocates resources within the department by approving staff receipts of equipment and supplies.
• Assists in the development and monitoring of the department budget.

-Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients

-Controlled operating expense by monitoring employee productivity through use of the distribution system, service scheduling calendar, etc. in order to manage and optimize personnel and vehicle expense.

-Developed and implemented plans for achieving long term customer growth and financial goals.

-Oversees compliance regarding cash control, inventory management, documentation requirements and audit procedures.

-Worked with each team member to ensure day to day operations support a high work quality customer experience; proactively identifies problems that negatively impact the customer experience.

- Trains employees and monitors compliance safety policies and procedures; accident avoidance and safety driving; consistently reinforces safety messages.

- Makes customers a high priority; is committed to exceeding the needs of all customers.

- Proactively identifies problems that negatively impact the customer’s experience.

- Responsible for completing the weekly productivity and service planners and coordinating efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service.

- Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; ensures all required training for employees is completed.

- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms Managed the day to day operations of the District, and provided daily support to managers in ensuring quality and budget performance.

-Monitored budget and operating metrics while diagnosing and improving processes, procedures and performance.

-Executed necessary precautions to ensure safety and compliance with Company, OSHA and other standards and regulations Interacted with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew and negotiate contracts.

-Established WM as a good corporate citizen and valued resource Participated in regular P&L reviews to insure budgets are met; developed and implemented programs for optimal equipment utilization, equipment maintenance, and labor and material costs.