Strategic and analytical leader with 10+ years of experience driving operational excellence, leading cross-functional initiatives, and delivering data-driven insights. Proven ability to solve complex business challenges, manage change, and influence senior stakeholders. Now transitioning into consulting to apply a strong foundation in business analysis, performance optimization, and client-centric problem solving—aligned with Huron’s mission to empower organizations through transformative solutions.
· Delivered advisory and transactional services to 30+ units with $100M in revenue
· Built financial models to monitor capacity and identify new customer opportunities
· Conducted stakeholder workshops to identify inefficiencies and co-create sustainable solutions
· Developed scalable solutions for resource allocation and process redesign, directly impacting service delivery
· Led project to simplify and automate the service request intake process using ServiceNow, improving performance and customer satisfaction
· Designed and implemented KPIs to measure operational performance and ROI
· Oversaw team that handled 60,000 Tier 1 and emergency inquiries across the university, critical to supporting and staining programs and operations
· Led project to transform the service request intake process using ServiceNow, improving resource allocation, performance, and customer satisfaction
· Collaborated with Procurement and Treasury teams to implement large-scale P2P and banking tools.
· Partnered with finance and IT to implement data driven performance dashboards, enabling workload optimization and prioritization