SCOTT MITCHELL
Richardson,TX
Summary
Knowledgeable property management professional with 10+ years of experience in luxury residential communities, client success, and hospitality. Adept at cultivating resident satisfaction, driving occupancy, and leading high-performing teams in premier high-rise environments. Recognized for delivering 5-star concierge-level service, optimizing operational processes, and building strong tenant, vendor, and ownership relationships. Skilled in leasing strategy, compliance, and team leadership, with a proven ability to balance resident experience with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Professional – Premier Luxury High-Rise
Novel Turtle Creek
12.2024 - Current
- Serve as a trusted advisor to high-net-worth residents and prospects in one of Dallas’s most prestigious luxury high-rises.
- Consistently exceed leasing goals by conducting tailored tours, highlighting premium amenities, and crafting personalized leasing packages.
- Partner with the Assistant Manager and General Manager on renewal strategies, achieving high resident retention rates in a competitive market.
- Manage the full leasing cycle: applications, credit/background checks, lease preparation, and seamless move-ins.
- Act as a brand ambassador, ensuring every interaction reflects the property’s elevated lifestyle and 5-star service standards.
- Collaborate with marketing to design and execute resident engagement events, strengthening community culture and enhancing renewal likelihood.
- Recognized for closing high-value leases and maintaining occupancy above target benchmarks.
Partnership Development Manager
Office Hub
04.2023 - 12.2024
- Directed partner onboarding and engagement, training staff and monitoring quality of work.
- Built a network of industry contacts, identifying collaboration opportunities.
- Coordinated cross-promotional initiatives, webinars, and events to expand brand reach.
- Managed over 2,000 accounts across North America
Sales Manager
Blingle Premier Lighting
08.2022 - 06.2023
- Drove sales through consultative design meetings with homeowners and business owners.
- Created proposals and estimates, consistently upselling premium services.
- Represented the brand at home shows and community events, generating new business.
- Managed over 150 residential and commercial accounts throughout the DFW Metroplex.
Client Success Manager
Centerbase, Inc.
01.2022 - 08.2022
- Managed $1M+ ARR portfolio, achieving high client retention.
- Delivered proactive client support, training, and churn prevention strategies.
Lifestyle Coordinator / Leasing Professional
Greystar, 1900 McKinney
08.2020 - 12.2021
- Executed leasing strategies for a luxury high-rise, boosting occupancy and revenue.
- Coordinated resident lifestyle events and concierge services.
- Built strong relationships with tenants, vendors, and contractors.
Lifestyle Manager
Harwood International, Bleu Ciel
10.2018 - 02.2020
- Oversaw concierge team for a 130+ unit luxury high-rise.
- Designed and executed resident lifestyle programming.
- Developed operational procedures to maintain 5-star service standards.
Dock Master & Concierge Director
FirstService Residential, The Renaissance on Turtle Creek
09.2014 - 01.2018
- Directed concierge operations for a 600-unit luxury condominium.
- Partnered with HOA and staff to enhance resident experience and property quality.
- Coordinated large-scale resident events and security procedures.
Education
Bachelor of Arts - English
Centenary College
Shreveport, LA01.2010
Morehouse College
Atlanta, GASkills
- High-rise property management
- Leasing & Occupancy Growth
- Community relations and retention
- Staff Training & Leadership
- Vendor & Contractor Management
- Fair Housing Compliance
- CRM & Property Software (Yardi, RealPage, Onesite, Salesforce, HubSpot)
- Event Planning & Lifestyle Programming
- Training and mentoring
Certification
- Licensed Insurance Broker – Accident, Health, Life, Variable Life & Annuity
- LN–3232787 | NPN–21325413
Timeline
Leasing Professional – Premier Luxury High-Rise
Novel Turtle Creek
12.2024 - Current
Partnership Development Manager
Office Hub
04.2023 - 12.2024
Sales Manager
Blingle Premier Lighting
08.2022 - 06.2023
Client Success Manager
Centerbase, Inc.
01.2022 - 08.2022
Lifestyle Coordinator / Leasing Professional
Greystar, 1900 McKinney
08.2020 - 12.2021
Lifestyle Manager
Harwood International, Bleu Ciel
10.2018 - 02.2020
Dock Master & Concierge Director
FirstService Residential, The Renaissance on Turtle Creek
09.2014 - 01.2018
Bachelor of Arts - English
Centenary College
Morehouse College
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