Scott Molesy
Niles
Summary
Dynamic Store Manager at First Choice Rentals with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and innovative merchandising. Skilled in inventory management and employee training, I foster strong team relationships and implement effective strategies that boost profitability and community engagement.
Overview
16
16
years of professional experience
Work History
Store Manager
First Choice Rentals
Warren, OH
11.2009 - Current
- Assisted in maintaining store inventory levels and organization.
- Supported team in delivering exceptional customer service experiences.
- Learned to operate point-of-sale systems for efficient transaction processing.
- Participated in training on safety protocols and store policies.
- Helped manage product displays to enhance visual merchandising efforts.
- Collaborated with team members to resolve customer inquiries promptly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Autobody And Collision
Warren Western Reserve High School
Warren, OH06-1990
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Store opening and closing
- Training and mentoring
- Shift scheduling
- Employee training
- Relationship building and management
Timeline
Store Manager
First Choice Rentals
11.2009 - Current
Autobody And Collision
Warren Western Reserve High School
Very dedicated to whatever work I do
I spent 23 years in the same line of business, in which I dedicated to making my store into a successful one. I am a dedicated worker and work hard at what I do no matter what line of work I am in. I am a fast learner and would love the opportunity to grow with another company.