Summary
Overview
Work History
Education
Skills
Timeline
Very dedicated to whatever work I do
Generic

Scott Molesy

Niles

Summary

Dynamic Store Manager at First Choice Rentals with a proven track record in enhancing customer satisfaction and driving sales through exceptional service and innovative merchandising. Skilled in inventory management and employee training, I foster strong team relationships and implement effective strategies that boost profitability and community engagement.

Overview

16
16
years of professional experience

Work History

Store Manager

First Choice Rentals
11.2009 - Current
  • Assisted in maintaining store inventory levels and organization.
  • Supported team in delivering exceptional customer service experiences.
  • Learned to operate point-of-sale systems for efficient transaction processing.
  • Participated in training on safety protocols and store policies.
  • Helped manage product displays to enhance visual merchandising efforts.
  • Collaborated with team members to resolve customer inquiries promptly.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Autobody And Collision

Warren Western Reserve High School
Warren, OH
06-1990

Skills

  • Customer service

  • Problem-solving

  • Customer relations

  • Multitasking and organization

  • Friendly and positive

  • Outstanding communication skills

  • Inventory management

  • Store opening and closing

  • Training and mentoring

  • Shift scheduling

  • Employee training

  • Relationship building and management

Timeline

Store Manager

First Choice Rentals
11.2009 - Current

Autobody And Collision

Warren Western Reserve High School

Very dedicated to whatever work I do

I spent 23 years in the same line of business, in which I dedicated to making my store into a successful one. I am a dedicated worker and work hard at what I do no matter what line of work I am in. I am a fast learner and would love the opportunity to grow with another company.

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