Open To Work
Scott Mooers
Fort Walton Beach,Fl
Summary
Operations and customer success leader with 19+ years of experience leading mission-critical programs. Proven builder of new business functions and operational frameworks that drive revenue growth, customer retention, and workforce development. Trusted by executives to manage multi-million-dollar accounts, guide enterprise transitions for the world’s largest data center operators, and deliver results in high-stakes environments from combat zones to global operations.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Senior Director, Data Center Maintenance & Implementation
Salute Mission Critical
08.2025 - Current
- Leading the development of Salute’s Key Account transition framework within Advisory Operations, with a focus on seamless onboarding for hyperscale and AI data centers.
- Responsible for designing reporting mechanisms tied to the sales pipeline, providing visibility to Salute’s executive leadership.
- Developing standardized transition playbooks for high-density compute and liquid-to-chip environments.
- Creating executive-level reporting tools linked to the pipeline, enabling real-time oversight of all active transitions.
- Establishing governance practices that improve predictability, compliance, and operational readiness.
- Partnering with customer and vendor executives to align transition standards with long-term objectives.
Director, Customer Success
Salute Mission Critical
11.2021 - 08.2025
- Founded and scaled Salute’s global Customer Success function, hiring and leading a team of 5 and creating onboarding processes for Key Accounts across Hyperscale and Enterprise Data Center customers.
- Exceeded $15M in renewal targets, achieving >115% NRR through targeted cross-sell and upsell strategies.
- Trusted escalation point for Key Accounts, presenting outcomes and strategy to Salute’s executive leadership and client C-suites.
- Launched the company’s first Voice of the Customer (VOC) program and drove “Ease of Doing Business” initiatives that enabled recovery of $35M in overdue revenue.
- Created recognition programs linking staff excellence to customer success, demonstrating how employee contributions directly advanced Key Account objectives.
Director, Dedicated Operations
Salute Mission Critical
05.2018 - 11.2021
- Built and expanded Salute’s Dedicated Support segment, shifting the company from short-duration projects to long-term, multi-year contracts for Key Accounts nationwide.
- Directed large-scale operations while introducing customer-facing practices that became the foundation for Salute’s Customer Success model.
- Managed $10M+ in annual revenue across 12 Key Accounts and held accountability for 100+ employees across diverse operational disciplines.
- Served as the primary escalation contact and operations lead, strengthening customer relationships, renewals, and change orders.
- Implemented best practices in budget tracking and CRM use, improving forecasting, visibility, and account governance.
- Developed training and career pathways and helped establish Salute’s employee recognition program, enhancing workforce capability, engagement, and retention.
Education
MS - Information Technology Management
Trident University International
Cypress, CABS - Computer Information Systems
University of Maryland Global Campus
Hyattsville, MDAS - Business Management
University of Maryland Global Campus
Hyattsville, MDAS - Instruction of Technology
Community College of The Air Force
Montgomery, ALAS - Information Systems Management
Community College of The Air Force
Montgomery, ALSkills
- Operational strategy development
- Profit and loss management
- Strategic account management
- Strategic stakeholder engagement
- Program management at scale
- Customer success management
- Onboarding process design
- Governance and compliance management
- Workforce Development & Recognition
- Operational support for data center environments
- Team-oriented leadership
- Team leadership
Certification
- Customer Success (Gainsight): Customer Success Leader Certified Professional; Advanced Customer Success Manager Certified Professional; Customer Success Manager Certified Professional
- Military Leadership: Distinguished Graduate, Airman Leadership School; Graduate, Non-Commissioned Officer Academy (NCOA) and Senior NCO Academy (SNCOA)
- Security+
Timeline
Senior Director, Data Center Maintenance & Implementation
Salute Mission Critical
08.2025 - Current
Director, Customer Success
Salute Mission Critical
11.2021 - 08.2025
Director, Dedicated Operations
Salute Mission Critical
05.2018 - 11.2021
MS - Information Technology Management
Trident University International
BS - Computer Information Systems
University of Maryland Global Campus
AS - Business Management
University of Maryland Global Campus
AS - Instruction of Technology
Community College of The Air Force
AS - Information Systems Management
Community College of The Air Force
Military Service
- United States Air Force & Air National Guard
- 2007 – Present | Senior Master Sergeant (E-8)
- Advanced through six promotions while holding concurrent leadership roles across Active Duty and the Air National Guard. Gained hands-on technical experience early in career before progressing into operations, training, and leadership roles. Trusted to lead mission-critical projects, modernize training programs, and manage large-scale technical and facility operations in support of national defense.
- Directed $4M+ in critical data center upgrades supporting DoD’s strategic weather computing enterprise, delivering resilient high-availability systems.
- Redesigned the Air Force’s 3-level cyber training program, creating 6 new blocks of instruction that delivered a ~480-hour (3-month) pipeline course to 1,200+ students annually.
- Led cross-functional teams of 10–15, accountable for 300+ Windows/Linux systems and $750K in IT equipment across multisite environments.
- Sole IT Manager for a forward-deployed company-sized element in a combat zone, establishing three secure networks (SIPR, NIPR, CENTRIX) via satellite, sustaining line-of-sight systems, and directing the Tactical Operations Center to ensure uninterrupted command and control for 100+ soldiers throughout combat operations.
Awards
Air Force Commendation Medal (multiple), Army Commendation Medal, Air Force Achievement Medal, Distinguished Graduate – Airman Leadership School, multiple NCO of the Quarter/Year honors
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