Scott Moore
Payette,Idaho
Summary
To get hired in a management position, in which I am given the chance to play a direct role in the limitless growth and achievement of a solid organization and Team of Technicians..
Seasoned Service Manager bringing 25+ years of Appliance Repair & Management experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
17
17
years of professional experience
Work History
Appliance Service Manager
TruCare Protection Inc.
11.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed team of 25-50 technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
Service Technician & District Service Manager
LG Electronics Alabama Inc.
03.2017 - Current
- I performed in home appliance repair for 6 months, then transitioned to management role
- Performed all areas of a district manager including overseeing up to 40 technicians, ensuring work was completed, that Team followed policy & procedure for the company, assisted in any way I could to support Team and help them to be successful
- Timecards, PTO, family issues, ie.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering culture of continuous improvement within team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Assisted in development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
Sales Supervisor
JC Penney
08.2016 - 03.2017
- Oversee the appliance department, doing sales, rearranging the floor, training new employees and ensuring the department had good sales
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Service Manager, Asst. Store Mgr.
Express Appliance
01.2013 - 08.2016
- Repair appliances in home and in the shop
- Schedule service calls, order parts for technicians, sell parts and used Appliances- ABC Economy Appliance
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Owner
Ace Appliance Repair
05.2010 - 11.2012
- Repair appliances in home, shop jobs, schedule service, follow up, reschedule return trips.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Service Technician
Dave's Appliance
12.2006 - 10.2010
- Service and repair appliances.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Service Technician
Express Appliance Repair
10.2008 - 05.2010
- Service and repair appliances in home, schedule calls, follow up, schedule return calls and warranties.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Express Appliance Repair
10.2008 - 05.2010
- Service and repair appliances in home, schedule calls, follow up, schedule return calls and warranties.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Assisted in the development of company-wide best practices for servicing procedures, contributing to higher efficiency standards across teams.
Education
On the job trainingThe School of Hard Knocks- 20 years of Appliance repair and Management experience -
EPA Certification / Universal -
Mainstream Engineering
01.2003
General -
Clearfield HS
01.1992
Skills
- 20 years experience in all facets of Appliance repair and sales
- Positive Attitude
- Team Leadership
- Trustworthy and Honest
- Problem-Solving
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Goal-Oriented
- Team Collaboration and Leadership
- KPI Monitoring
- Workplace Safety
- Outgoing and Energetic
- Policy and Procedure Enforcement
- Technical Troubleshooting
- Continuous Improvement
- Service and Parts Teams Management
- Project Management
- Coaching and Mentoring
- Rapport Building
Accomplishments
- Class attendant certification
- Universal EPA Certification
Cover Letter
Dear Hiring Manager,
I'm applying for a work from home district management position at your company. Based on the posted description,
I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a
job interview at your earliest convenience.
Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely, Scott Moore
References
- Darren Jenkins, Business Owner, 208-353-9593
- Drew Ross, Direct Mobile Service Technician, LG Electronics Alabama Inc., 208-703-6502
- Jesse Hill, Refrigeration Technician, Express Appliance, 208-600-9459
Hobbies and Interests
Continued education in Home and Commercial Appliances
Projects
Appliance Training, Attended training in Las Vegas, 5 days, 4, Learned aspects of repair and business management
Disclaimer
09/09/16, Nampa, ID, Scott Moore
Timeline
Appliance Service Manager
TruCare Protection Inc.
11.2023 - Current
Service Technician & District Service Manager
LG Electronics Alabama Inc.
03.2017 - Current
Sales Supervisor
JC Penney
08.2016 - 03.2017
Service Manager, Asst. Store Mgr.
Express Appliance
01.2013 - 08.2016
Owner
Ace Appliance Repair
05.2010 - 11.2012
Service Technician
Express Appliance Repair
10.2008 - 05.2010
Service Technician
Express Appliance Repair
10.2008 - 05.2010
Service Technician
Dave's Appliance
12.2006 - 10.2010
On the job trainingThe School of Hard Knocks- 20 years of Appliance repair and Management experience -
EPA Certification / Universal -
Mainstream Engineering
General -
Clearfield HS
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