Summary
Overview
Work History
Education
Skills
Timeline
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Scott Mota

Newark,NJ

Summary

Resourceful Assistant Operations Manager known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

15
15
years of professional experience

Work History

Assistant Operations Manager

Continentalautoparts
Newark, New Jersey
02.2022 - Current
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Delegated work to staff, setting priorities and goals.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Conducted regular meetings with staff members to discuss performance issues or concerns.
  • Reviewed existing systems and identified areas where improvements could be made.
  • Developed and implemented operational policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Ensured that all operational tasks were completed within established timeframes.

Inside Sales Manager

Continental Auto Parts
Newark, NJ
03.2016 - Current
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Participated in weekly strategy sessions with executive leadership team to brainstorm new ideas for growth initiatives.
  • Developed and implemented effective sales strategies to increase revenue.
  • Organized trade shows and events as part of the company's outreach efforts.
  • Provided technical support when needed for customers who had questions about products or services.
  • Lead inside sales meetings to outline projected goals and marketing campaigns.
  • Assisted in developing promotional campaigns aimed at increasing brand awareness among target audiences.
  • Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
  • Managed performance and salary reviews.

Sales Representative

Continental Auto Parts
Newark, NJ
09.2009 - Current
  • Negotiated pricing contracts with customers to maximize profits.
  • Reduced process lags by training employees on best practices and protocols.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Generated new sales leads through cold calling and networking activities.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Provided technical support for customers using the company's products or services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Education

Some College (No Degree) - Culinary arts

Hudson County Community College
Jersey City, NJ

Skills

  • Policy enforcement
  • Logistics coordination
  • Scheduling and coordination
  • New employee hiring
  • Procedure enhancement
  • Process improvement
  • Training and mentoring
  • Operations management
  • Team building
  • Customer engagement
  • Staff training and development
  • Cost analysis and savings

Timeline

Assistant Operations Manager

Continentalautoparts
02.2022 - Current

Inside Sales Manager

Continental Auto Parts
03.2016 - Current

Sales Representative

Continental Auto Parts
09.2009 - Current

Some College (No Degree) - Culinary arts

Hudson County Community College

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Scott Mota